Lina Silaphanh
Liberal,KS
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
2
2
Languages
8
8
years of professional experience
Work History
API/AP team lead
Walmart
Liberal, Ks
09.2025 - Current
- Lead and support the Asset Protection team
- Prevented theft, fraud, and inventory loss through proactive measures
- Monitor store activity and identify potential safety/security concerns
- Review and investigate incidents
- Respond to customer and associate incidents
- Conduct or assist with internal investigations
- Monitor CCTV and other security systems
- Documented incidents with accuracy and professionalism to support investigations
- Work with store management and associates on safety and security issues
- Identified operational risks and recommended effective solutions to enhance safety
- Train and coach associates on safety, AP, and compliance procedures
- Perform safety walks and identify hazards
- Help ensure emergency equipment and procedures are maintained
- Work with law enforcement when appropriate
- Review reports and identify trends or areas of concern
- Maintain confidentiality of sensitive investigations
- Help reduce shrink and protect company assets
- Support the store’s overall customer and associate safety
Office Secretary
Southwest medical center
Liberal, Ks
11.2023 - 08.2025
- Greet and check in patients for sleep studies and appointments
- Answer phones and respond to patient questions
- Schedule and reschedule sleep studies and appointments
- Confirm appointments and provide patients with instructions
- Register patients and update demographic/insurance information
- Verify insurance benefits and assist with referrals or authorizations
- Collect copays or other payments when required
- Maintain patient records and medical documentation
- Enter information accurately into the computer/EHR system
- Prepare paperwork for overnight sleep studies
- Communicate with sleep technicians, nurses, physicians, and other departments
- Handle incoming and outgoing correspondence
- Scan, fax, file, and organize medical documents
- Maintain patient confidentiality and follow HIPAA requirements
- Help coordinate patient arrivals, departures, and follow-up appointments
- Keep the front office organized and professional
- Assist with billing or medical records as needed
- Handle multiple patients, phone calls, and administrative tasks at once
Lead Hostess
Thai Kitchen
Liberal, Kansas
03.2022 - 11.2023
- Greet and welcome guests
- Manage the seating chart and table rotation
- Handle reservations and waitlists
- Train and assist new host/hostess employees
- Assign positions and responsibilities to hosts
- Monitor guest wait times
- Communicate with servers and restaurant management
- Help resolve customer complaints or concerns
- Keep the entrance and host stand organized
- Answer phones and assist with reservations
- Coordinate large parties and special events
- Make sure tables are ready before seating guests
- Help with opening and closing duties
- Monitor cleanliness and appearance of the front area
- Step in to help the team during busy periods
- Report staffing or customer-service issues to management
- Help maintain a positive, professional environment
Dietary Aide
Good Samaritan Society
Liberal, Kansas
10.2018 - 02.2022
- Set up and deliver meal trays to patients/residents
- Prepare and portion food and beverages
- Follow special diets and meal instructions
- Check trays for accuracy before delivery
- Collect trays after meals
- Wash dishes and clean kitchen/food-service areas
- Stock food and kitchen supplies
- Follow food-safety and sanitation procedures
- Communicate with nursing staff about meal-related needs
- Help maintain a clean, organized dining area
- Provide friendly customer service to patients/residents
Education
Liberal High School
Liberal, KansasSkills
- Customer service, food safety, sanitation, teamwork, time management, attention to detail, meal preparation, organization, following dietary instructions, communication
- Leadership, customer service, communication, scheduling, organization, conflict resolution, multitasking, team coordination, problem-solving, training/coaching
- organization
- Administrative skills, scheduling, data entry, customer service, Phone communication, Medical records management, HIPAA compliance, insurance verification, organization, attention to detail, computer skills
- Asset protection, investigations, safety, Incident documentation, CCTV operations, risk assessment, compliance, leadership, coaching, conflict resolution, decision-making, communication, documentation, problem-solving
Languages
English
Full Professional
Lao
Limited
References
References available upon request.
Timeline
API/AP team lead
Walmart
09.2025 - Current
Office Secretary
Southwest medical center
11.2023 - 08.2025
Lead Hostess
Thai Kitchen
03.2022 - 11.2023
Dietary Aide
Good Samaritan Society
10.2018 - 02.2022
Liberal High School