Lina Sornoza
Brooklyn,NY
Summary
I am a dynamic and positive individual with hands-on experience in team management and talent for navigating challenges. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to the business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
7
7
years of professional experience
Work History
Server Assistant
Hotel Houskeeping
08.2023 - Current
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Greeted customers warmly to provide exceptional customer service.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Collaborated with the management team on implementing new procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Customer Service Cashier
Super Fresh Food Markets
05.2023 - 08.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Supervisor
Family Company
01.2018 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
Education
Master’s Degree in Education - Bilingual Education
Tech Global University
Mexico04-2023
Skills
- Teamwork and collaboration
- Meticulous Attention
- Positive and friendly attitude
- Committed To Continuous Learning
- Efficient Task Management
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Timeline
Server Assistant
Hotel Houskeeping
08.2023 - Current
Customer Service Cashier
Super Fresh Food Markets
05.2023 - 08.2023
Supervisor
Family Company
01.2018 - 04.2023
Master’s Degree in Education - Bilingual Education
Tech Global University
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