Lina Martha Revives
River Grove,IL
Summary
Experienced operations professional with a proven track record in enhancing productivity and streamlining logistics processes. Skilled in leading teams to achieve operational excellence and improve client satisfaction. Excels in fast-paced settings, managing priority effectively and leveraging advanced problem-solving skills to overcome challenges. Committed to fostering team collaboration and driving success through strategic planning and process optimization.
Overview
30
30
years of professional experience
Work History
Mission Critical Specialist II
Purolator International
Jericho, NY
04.2024 - Current
- Streamlined order entry and shipping processes for clients, enhancing operational efficiency, and reducing costs.
- Worked with the team by providing direction and oversight to drive efficient operation.
- Quickly resolved issues to ensure timely deliveries.
- Developed relationships with external partners and vendors necessary for the successful completion of assigned projects.
- Coordinated international and domestic logistics for clients.
- Adapted to evolving job requirements as needed.
Mission Critical Specialist
Purolator International
Jericho, NY
11.2020 - 04.2024
- Coordinated transportation logistics for multiple shipments across various carriers and modes of transport.
- Determined most efficient modes of transportation and prepared transportation documents.
- Collaborated with vendors, brokers, carriers, and agents to ensure smooth transactions.
- Monitor shipments for any discrepancies or issues to resolve as they arise, to minimize the impact on the delivery deadline.
- Maintained client communication to provide shipment updates.
- Responded promptly to inquiries from customers regarding transportation services.
- Fostered teamwork through effective communication.
Logistics Operations
Graf Air Freight
Chicago, IL
11.2015 - 11.2020
- Liaison for customers and vendors, building relationships to improve the shipping experience.
- Coordinate shipping and planning from origin to final delivery, and resolve issues as they arise.
- Provide support in gathering vendor costs and invoicing.
- Implement improvements in procedures to increase efficiency and reduce errors.
- Collaborated effectively in cross-functional team-oriented environment.
- Maintained high standards of internal and external customer service.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Collaborated with cross-functional departments on projects related to logistics operations.
- Worked effectively in team environments to make the workplace more productive.
Lead Customer Service Advisor
DHL SameDay
Elk Grove, IL
03.2007 - 11.2015
- Led team training while also providing critical IT support, improving departmental performance, and customer satisfaction.
- Processed and monitored ongoing NFO shipments.
- Utilize job-related software to initiate and monitor shipments to ensure deadlines are met, and issues are resolved immediately.
- Training and supervision of new hires.
- Documentation of the SOP.
- Enter invoices and billing information to be processed by the Accounting Dept.
- Identified opportunities for process improvements within the department.
Sr. AS/400 System Operator
DRL Enterprise, Inc.
Glenview, IL
04.1995 - 08.2003
- Training of new hires and lead operators.
- Order entry and processing, credit memos/returns, payments, and invoices.
- Supervise operators during the annual physical inventory, and the purchasing of IT office supplies.
- Workstation setup, device/software installations, and troubleshooting.
- Primary liaison for the IT department; coordinated corporate training sessions.
- Loaded peripheral equipment daily with paper, labels and forms to maximize full system availability when needed.
- Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service.
- Provided technical and operational support for entire organization.
Education
Bachelor of Science - Business Administration
National University
Manila03-1993
Skills
- Client Engagement
- Logistics Planning and Management
- Excellent communication skills
- Operational Efficiency
- Strategic Planning
- Advanced Problem Solving
- Team Leadership
- Team Cohesion Strategies
- Inventory and Administrative Management
- Training Material Enhancement
- Asset management
- AS/400 System Proficiency
- Performs Effectively in High-Stress Environments
Timeline
Mission Critical Specialist II
Purolator International
04.2024 - Current
Mission Critical Specialist
Purolator International
11.2020 - 04.2024
Logistics Operations
Graf Air Freight
11.2015 - 11.2020
Lead Customer Service Advisor
DHL SameDay
03.2007 - 11.2015
Sr. AS/400 System Operator
DRL Enterprise, Inc.
04.1995 - 08.2003
Bachelor of Science - Business Administration
National University