Linan Cicerchia

Receiving incoming calls for senior members, assistance with all health insurance questions, including but not limited to: members' health insurance benefits, drug plan, processing compliance-related time issues within CMS guidelines, following HIPAA guidelines and regulations, maintaining high-quality standards consistently, processing HIPAA forms, outreach projects with retention, and processing outreach with members' reimbursement requirements. Work with multiple levels of systems consistently. Excellent communication skils and empathy used on every call.

Resolved, recovered and processed pre-arbitrary claims for customers and merchants within the bank’s policies. Used multiple systems and tools.

Worked with Wealth Management Clients. Service client’s checking, savings, certificate of deposits, credit card, technical support with online banking, and offer investment solutions based on client’s individual needs, while maintaining strict adherence to compliance and Federal Regulations, taking ownership, follow up, and resolution. Worked with 38 different banking system. This was a promoted position that I earned to a tier lll level.

Handled incoming business client’s concerns, offer solutions to help the growth of their businesses, and provide one call resolution.

Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.

Conducted analysis to address and resolve incoming customer claims. Investigated and made decisions on incoming claims using multiple systems and problem solving.

Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.