Summary
Overview
Work History
Education
Skills
Timeline
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Linayliz Najera

Fort Lauderdale

Summary

Dedicated IT Support Professional specializing in maintaining critical systems through proactive monitoring and effective incident management. Expertise in troubleshooting Windows environments, managing user access, and automating tasks to improve operational efficiency. Committed to delivering exceptional tech support and customer service in fast-paced settings.

Overview

6
6
years of professional experience

Work History

Systems Administrator / IT Support

Spirit Airlines Inc.
Dania Beach
07.2025 - Current
  • Performed proactive system monitoring of critical aviation infrastructure—including cloud, on-prem, and network systems—via ServiceNow, ensuring high availability and compliance with FAA and industry uptime standards in a 24x7 ITOC environment.
  • Supported and administered aviation-focused cloud platforms and operational tools, leveraging Bash and PowerShell scripting integrated with ServiceNow to automate repetitive tasks and reduce response time for flight-critical services.
  • Managed and resolved technical incidents and service requests in ServiceNow, prioritizing based on operational impact to airline systems such as reservation platforms, maintenance systems, and real-time flight tracking.
  • •Maintained accurate IT configuration and operational documentation within ServiceNow, supporting rigorous audit, safety, and regulatory requirements unique to aviation environments.

Admin, Crew Train Travel

Spirit Airlines Inc.
Dania Beach
07.2024 - 07.2025
  • Coordinated complex crew travel logistics while ensuring compliance with airline and union regulations.
  • Maintained scheduling records and operational data in Excel and internal systems to support efficient crew travel logistics.
  • Resolved scheduling and travel-related issues through effective communication with pilots and flight attendants, ensuring smooth operations.
  • Coordinated communications between pilots, flight attendants, and ground staff.
  • Maintained records of crew members' qualifications and certifications.

Guest Service Agent

Spirit Airlines Inc.
Fort Lauderdale
10.2020 - 07.2024
  • Provided exceptional customer service in high-volume airport environment, maintaining professionalism under pressure to enhance passenger satisfaction.
  • Resolved passenger concerns quickly and efficiently, adhering to operational and regulatory procedures to ensure compliance and customer trust.
  • Facilitated boarding, reservations, and gate operations, contributing to a seamless travel experience for passengers.
  • Built strong communication and conflict-resolution skills by assisting diverse customers daily.
  • Investigated operational delays, identified root causes and implemented corrective actions to improve efficiency and on-time performance.
  • Assisted with baggage handling and provided information on airline policies.
  • Mentored new staff on correct procedures, compliance requirements, and performance strategies.

Education

Cybersecurity -

Valencia College
Orlando, FL
12-2026

Skills

  • IT help desk support
  • Windows troubleshooting expertise
  • Microsoft 365 management
  • Incident management and ticketing
  • Hardware support services
  • User access and password management
  • System monitoring and escalation processes
  • Remote tech support solutions
  • Excellence in customer service
  • Service level agreement compliance
  • Effective problem solving and communication skills
  • Operational support in fast-paced environments

Timeline

Systems Administrator / IT Support

Spirit Airlines Inc.
07.2025 - Current

Admin, Crew Train Travel

Spirit Airlines Inc.
07.2024 - 07.2025

Guest Service Agent

Spirit Airlines Inc.
10.2020 - 07.2024

Cybersecurity -

Valencia College
Linayliz Najera