Cerner
LinCola Harris
Healthcare Consultant
Dallas,TX
Summary
Accomplished Professional with a proven track record in initiating and delivering successful projects driving growth, operational excellence, and strategic innovation across diverse organizational settings. Skilled in fostering client relationships, leading cross-functional teams, and implementing transformative solutions to enhance efficiency and profitability. Adept at leveraging data analytics and technology to optimize performance and achieve organizational goals. Seeking to bring extensive experience and strategic vision to an organization with an inclusive and dynamic culture.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Technical Trainer
Biologic's by McKesson
Fort Worth, Texas
02.2024 - Current
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Optimized learning experiences by incorporating variety of multimedia tools, including video tutorials and interactive simulations.
- Collaborated with subject matter experts to develop tailored courses for specific roles.
- Conducted thorough needs assessments to identify areas for improvement in training materials and methods.
- Used CareTend to design training for 100 employees and increase company retention and productivity rates 85%
Technical Training Consultant
ATGI, Inc.
Kansas City, Missouri
1 2022 - 1 2024
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Delivered tailored training sessions to healthcare staff on Oracle/Cerner systems, enhancing user proficiency and accelerating adoption rates, resulting in improved operational efficiencies and patient care outcomes.
- Collaborated with software developers to integrate new features into EHMR systems.
- Implemented user-friendly interfaces that allowed healthcare providers to easily navigate through EMR system, resulting in increased user satisfaction and efficiency in accessing patient information.
- Utilized data analytics to identify bottlenecks in system workflow and proposed solutions that resulted in 65% reduction in documentation errors and 80% improvement in overall system efficiency.
- Facilitated comprehensive training programs that included hands-on exercises and simulations.
Healthcare IT Consultant/Analyst
Epic|Oracle Cerner Contractor
Dallas, TX
01.2018 - 01.2022
- Managed client relationships through regular check-ins and updates on project progress.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Lead over 20+ teams and collaborated with cross-functional teams throughout all phases of the Software Development Life Cycle (SDLC) to review work produced by Engineering and Product teams, ensuring high-quality deliverables, and adjusting functional and technical requirements as necessary.
- Translated comprehensive technical specifications and system configurations creating diagrams and technical documents utilizing Visio, that aligned with industry best practices.
- Provided ongoing post-implementation support and troubleshooting, ensuring seamless integration and operational continuity for healthcare clients.
- Authored user stories to perform user acceptance testing, and provided support to product development teams to enhance user experience.
Executive Assistant-CFO
Kelly Services| Baylor Scott & White
Frisco, TX
01.2017 - 01.2018
- Coordinated and managed executive calendars, scheduled meetings, appointments, and travel arrangements efficiently
- Handled confidential and sensitive information with discretion and tact.
- Managed contracts to maintain procurement opportunities.
- Analyzed vendor contracts, negotiated terms, met with procurement teams to identify cost-saving opportunities and streamline purchasing processes.
- Implemented standardized reporting format that improved data accuracy and provided actionable insights to management.
- Participated in special projects and initiatives identifying opportunities for cost reduction through strategic sourcing, renegotiation of contracts, and competitive bidding processes.
Executive Assistant- Director of Hospital Marketing
Baylor Scott & White
Dallas, TX
01.2015 - 01.2016
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed processing and coding of invoices for marketing department vendors, contributing to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Handled confidential and sensitive information with discretion and tact.
- Served as liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Clinical Operational Lead
Texas Health Medsynergies
Plano, TX
01.2012 - 01.2015
- Directed and coordinated operations across three mammography centers, providing guidance 6 patient access reps, and supporting 2 full-time Physician and two Radiologists
- Collaborated with Director of Ancillary Services to optimize clinical functions and ensure financial success by contributing to clinic budget development and maintenance
- Managed operational processes including access to care, telephone responsiveness, clinic efficiency metrics, procedural updates, insurance verification, billing accuracy, appointment management, referral tracking, registration, and correspondence quality control.
Financial Claims Analyst
Universal Healthcare
Ridgeland, MS
01.2011 - 01.2012
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Demonstrated high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Handled 80+ inbound customer calls or e-mail inquiries for assigned customer, providing single point of contact for specific transactions or issues.
- Thoroughly research assigned ticket issues and takes appropriate action to resolve and meet turnaround time requirements and quality standards.
- Assist claims department with processing claims and adhering to Medicare and Medicaid guidelines.
- Reviewed and researched authorizations and its associations with specific diagnosis codes, assisting providers with compliance standards.
Education
MBA - Business Administration And Management
Texas Woman's University
Denton, TX 08.2012 - 05.2015
Bachelor of Science - Healthcare Administration
Jackson State University
Jackson, MS 08.2005 - 05.2009
Skills
Leadership/Consulting
Materials Preparation
Creativity and Innovation
Assessment skills
Data/Root Cause Analysis
Informatics
Research/Presentations
Troubleshooting/Problem Solving
Workflow Management
Client Relationship Management
Operational Excellence and Financial Forecasting
Leadership/Consulting
Accomplishments
- Successfully led initiatives at the Department of Veteran Affairs, collaborating with VA leaders and IT experts to identify system gaps and implement EHMR solutions.
- Achieved a 95% proficiency rate among staff through comprehensive training programs, ensuring seamless adoption of EHMR systems and compliance with healthcare standards.
- Elevated adoption rates of payer-provider collaborative solutions within 6 months, resulting in enhanced patient care coordination and substantial cost savings.
- Recognized for exceptional leadership skills, leading to promotion to Project Team Lead within one year, and consistently exceeding client expectations through proactive relationship management.
- Generated additional revenue through effective upselling and cross-selling strategies during post-implementation client engagements, showcasing a strong business acumen and commitment to client success.
Software
Epic
CareTend
MySQL
Microsoft 365
Timeline
Technical Trainer
Biologic's by McKesson
02.2024 - Current
Healthcare IT Consultant/Analyst
Epic|Oracle Cerner Contractor
01.2018 - 01.2022
Executive Assistant-CFO
Kelly Services| Baylor Scott & White
01.2017 - 01.2018
Executive Assistant- Director of Hospital Marketing
Baylor Scott & White
01.2015 - 01.2016
MBA - Business Administration And Management
Texas Woman's University
08.2012 - 05.2015
Clinical Operational Lead
Texas Health Medsynergies
01.2012 - 01.2015
Financial Claims Analyst
Universal Healthcare
01.2011 - 01.2012
Bachelor of Science - Healthcare Administration
Jackson State University
08.2005 - 05.2009
Technical Training Consultant
ATGI, Inc.
1 2022 - 1 2024