Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lincoln Almeida

FAIRFIELD,CT

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced [Job Title] with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

ShopRite
02.2023 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.

Cashier

Macys Department Store
04.2022 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Fairfield Warde High School
Fairfield, CT
06.2022

Skills

  • Appointment Scheduling
  • Customer Support
  • Team Collaboration
  • Regulatory Compliance
  • Clerical Support
  • Inventory Control
  • Refunds and Exchanges
  • Customer Service
  • Complex Problem-Solving

Languages

Portuguese
Native or Bilingual

Timeline

Customer Service Associate

ShopRite
02.2023 - 09.2023

Cashier

Macys Department Store
04.2022 - 06.2022

High School Diploma -

Fairfield Warde High School
Lincoln Almeida