Lincoln Buggs
Lawrenceville,GA
Summary
Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
33
33
years of professional experience
Work History
Owner and Operator
Save The Youth ( Save The Packages)
09.2016 - Current
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Directed successful operational turnaround, eliminating debt
- Founded and managed business, growing revenue in first year
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness
Delivery Truck Driver
ColorThyme
10.1998 - 04.2006
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Operated with safety and skill to avoid accidents and delays.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Enforced on-time shipment of products to create exceptional customer experiences.
- Alerted customers of late deliveries due to traffic jams and road construction.
- Completed number of miles per day, routes with as many as stops to finalize my day
- Delivered products from manufacturer to clients daily.
- Handled clients payment processes and invoices for customers.
- Completed mile per day and routes with as many stops to finalize average days work
Professional Carpet Cleaner
Self-employeed
05.1990 - 06.2005
- Maintained accurate, up-to-date customer records
- Inspected cleaning sites to provide cost estimates to customers
- Used equipment to remove dirt, tough stains, paint and mold from carpets
- Applied insecticides and released fumigants to guard against insect and rodent infestations
- Maintained floor cleaning and waxing equipment
- Used hand trucks or manually lifted supplies, equipment and heavy furniture
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash
- Operated steam cleaners to vacuum rugs and remove loosened dirt
- Performed specialty treatments on stains
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships
- Provided exceptional service for each customer to achieve complete satisfaction
- Moved furniture weighing up to 30 pounds to prepare homes for cleaning
- Applied rub chemical solutions with hand brushes to carpets and upholstery
- Mixed water and chemicals in containers to prepare cleaning solutions
- Identified appropriate spotting agents to use on persistent stains
- Operated in equipment safely and took care to watch out for children and pets
- Operated extractor to remove excess suds and water from carpet
- Supervised supplies in inventory and submitted reorder requests
- Maintained optimal supply levels to meet daily and special cleaning needs
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
Loan Officer
Delmar Financial
05.1998 - 11.2003
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Utilized risk management strategies to attain high loan approval rates.
- Advised clients on mortgage, education and personal loans.
Car Salesman
Bob's Dealership
08.1995 - 03.1998
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Responded to customer enquiries via telephone and email.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Education
High School Diploma -
Union High School
Grand Rapids, MI05.1983
Skills
- Business Development
- Effective Communicator and Public Speaker
- Annual Planning
- Employee Motivation and Performance
- Client Service
- Contract Negotiation Expertise
- Customer Relations
- Sales Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner and Operator
Save The Youth ( Save The Packages)
09.2016 - Current
Delivery Truck Driver
ColorThyme
10.1998 - 04.2006
Loan Officer
Delmar Financial
05.1998 - 11.2003
Car Salesman
Bob's Dealership
08.1995 - 03.1998
Professional Carpet Cleaner
Self-employeed
05.1990 - 06.2005
High School Diploma -
Union High School
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