Alisha Turner
Denver,CO
Summary
Dynamic and results-oriented Case Manager with a proven track record at Save Our Youth Mentoring, specializing in relationship building and case management. Excelled in creating supportive environments and enhancing mentor-mentee connections, leveraging skills in case documentation and customer relations. Achieved significant improvements in client satisfaction and program compliance.
Overview
6
6
years of professional experience
Work History
Case Manager
Save Our Youth Mentoring
07.2022 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of mentors and mentees situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing matches closely, adjusting support strategies as needed based on evolving circumstances or new information.
- Educated families on available programs, benefits, and services, to empower independence.
- Established strong rapport with families, youth, and mentors fostering trusting and supportive coaching relationships.
- Conducted training for adult mentors, focusing on key strategies for building trust and rapport with at-risk youth, while maintaining a safe and supportive environment.
- Maintained regular contact with clients by calling and visiting clients' homes.
Server
Red Lobster
02.2019 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Science - Leadership
Colorado Christian University
Lakewood, CO05-2022
Skills
- Problem-solving
- Case management
- Relationship building
- Case documentation
- Data entry
- Office administration
- Customer relations
- Scheduling and calendar management
Timeline
Case Manager
Save Our Youth Mentoring
07.2022 - 11.2024
Server
Red Lobster
02.2019 - 07.2022
Bachelor of Science - Leadership
Colorado Christian University
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