Microsoft Office
Alisha Turner
Denver,CO
Summary
Dynamic and results-oriented Administrative and Client Relations Specialist with a proven track record at Save Our Youth Mentoring, specializing in relationship building and case management. Excelled in creating supportive environments and enhancing client connections, leveraging skills in case documentation and customer relations.
Overview
6
6
years of professional experience
Work History
Case Manager
Save Our Youth Mentoring
07.2022 - 11.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of mentors and mentees situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing matches closely, adjusting support strategies as needed based on evolving circumstances or new information.
- Educated families on available programs, benefits, and services, to empower independence.
- Established strong rapport with families, youth, and mentors fostering trusting and supportive coaching relationships.
- Conducted training for adult mentors, focusing on key strategies for building trust and rapport with at-risk youth, while maintaining a safe and supportive environment.
- Maintained regular contact with clients by calling and visiting clients' homes.
Server
Red Lobster
02.2019 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Science - Leadership
Colorado Christian University
Lakewood, CO05-2022
Skills
- Problem-solving
- Case management
- Relationship building
- Case documentation
- Data entry
- Office administration
- Customer relations
- Scheduling and calendar management
Software
CRM Software
SaaS
Timeline
Case Manager
Save Our Youth Mentoring
07.2022 - 11.2024
Server
Red Lobster
02.2019 - 07.2022
Bachelor of Science - Leadership
Colorado Christian University
Similar Profiles
ANDREW HOPKINSANDREW HOPKINS
Executive Director at Youth and Family Mentoring Services, IncExecutive Director at Youth and Family Mentoring Services, Inc
Roberto RiveroRoberto Rivero
Patient Experience at 1199 Youth Mentoring ProgramPatient Experience at 1199 Youth Mentoring Program
Jason LongJason Long
Support Worker at One Mob Youth Mentoring Pty LtdSupport Worker at One Mob Youth Mentoring Pty Ltd