Lincoln Granston
Oviedo,FL
Summary
Experienced professional with over 5 years in customer service and team management. Expertise in supervising staff, managing logistics, and executing cash handling and scheduling. Committed to efficient donation sorting and fostering a welcoming environment as a Donation Express Attendant.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Mentor, At-Risk Youth
Peace Orlando
Orlando, FL
10.2024 - 07.2026
- Monitored and evaluated mentees' progress, by providing feedback and guidance to ensure success.
- Acted as a trusted community liaison to de-escalate tensions and prevent violence through effective communication
- Fostered relationships within community, enhancing safety and cooperation
- Utilized conflict resolution skills to maintain peace and enhance community well-being
Manager
Dunkin'
Oviedo, FL
09.2022 - 08.2024
- Managed inventory and ordering processes to ensure optimal stock levels and minimize waste
- Created and maintained employee schedules to align staffing with business needs
- Managed inventory and ordering processes to maintain stock levels and reduce waste
- Delivered excellent customer service to enhance customer satisfaction and loyalty
- Ensured store cleanliness and compliance with health and safety standards
- Managed daily operations to enhance workflow efficiency and service quality.
Team Driver/Mover
We Are Movers
Orlando, Florida
08.2021 - 12.2023
- Loaded, transported, and unloaded furniture and packed items, ensuring safety and efficiency throughout process
- Coordinated with team members for timely, careful handling of items during moves, enhancing overall workflow
- Operated the vehicle to transport items to designated locations while adhering to safety regulations
Appointment Scheduler
Momentum Solar
Orlando, FL
07.2020 - 08.2021
- Scheduled consultations with prospective clients through outbound calls, enhancing sales team effectiveness
- Interacted with clients to understand their needs and preferences by applying in-depth knowledge of sales processes and company goals
- Engaged clients by applying in-depth knowledge of sales processes and company goals
Shift Lead/cashier
7-eleven
07.2017 - 05.2020
- Managed store operations, ensuring financial accuracy through effective cash handling, safe counts, and cash audits
- Delivered exceptional customer service by efficiently processing sales, handling payments, and resolving inquiries
- Supported team by bagging purchased items at checkout by efficiently bagging purchased items at checkout, requesting price checks, and honoring coupons
- Maintained store cleanliness and organization to enhance customer experience
Education
ASSOCIATE OF ARTS - General Studies
SEMINOLE STATE COLLEGE
Orlando, FL 08.2005 - 05.2009
High School Diploma -
Jones High School
Orlando, FLSkills
- Mentorship
- Conflict resolution
- Communication skills
- Team leadership
- Leadership
- Supervising experience
- Customer service
Certification
ServSafe Certification
CPR Certification
Timeline
Mentor, At-Risk Youth
Peace Orlando
10.2024 - 07.2026
Manager
Dunkin'
09.2022 - 08.2024
Team Driver/Mover
We Are Movers
08.2021 - 12.2023
Appointment Scheduler
Momentum Solar
07.2020 - 08.2021
Shift Lead/cashier
7-eleven
07.2017 - 05.2020
ASSOCIATE OF ARTS - General Studies
SEMINOLE STATE COLLEGE
08.2005 - 05.2009
High School Diploma -
Jones High School