Linda Altini
Freehold
Summary
Experienced Customer Service Representative adept in providing excellent administrative and clerical support in high volume offices. Skilled in maintaining schedules, making appointments, taking messages, and treating customers with care and respect. Bringing forth the ability to manage front desk settings with organization while instilling a friendly atmosphere. Eager to join a new office where I can utilize my skills to help others.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Greatway Carpets
Monroe
01.2020 - Current
- Greeted customers and provided them with information and assistance.
- Handled calls, collected personal information, and created appointments.
- Utilized booking systems and handled correspondence between customers and installers.
- Managed office mail, payroll distribution, and the physical setting of the front office.
- Instructed clients to perform certain tasks prior to appointments.
- Managed and maintained store appearance
Private Event Server
Self-employed
Monmouth County
01.2008 - Current
- Schedule wait service for private events.
- Greet guest and offer exemplary hospitality services .
- Network with other independent servers to provide full scope of services for client ( Grill, bartending, additional wait staff)
- Handled all accounting responsibilities.
Education
High School Diploma -
Union Beach High School
Union Beach 06-1988
Skills
- Customer service
- Appointment scheduling
- Booking systems
- Office management
- Team collaboration
- Client communication
- Attention to detail
- Call escalation
- Account management
- Courteous demeanor
- Complaint handling
- Positive and professional
- Clerical support
- Decision-making
- Follow-up skills
- Professional telephone demeanor
- Billing support
- Mail management
- Appointment setting
- Appointment management
- Payment collection
- Front desk operations
- Prioritizing tasks
Affiliations
- Dedicated community servant and volunteer.
Timeline
Customer Service Representative
Greatway Carpets
01.2020 - Current
Private Event Server
Self-employed
01.2008 - Current
High School Diploma -
Union Beach High School
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