Linda Angel
Lytle,TX
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Loyalty Program Associate
Hyatt
01.2023 - 11.2024
- Inbound calls booking reservations for all guest.
- Collaborated with cross-functional teams to ensure smooth communication and effective resource allocation.
- Upsell guest rooms and offer loyalty rewards program.
- Prepared clearly written and formatted documents and reports.
- Assisted guest with loyalty program account errors and locked accounts.
- Provided information to all guest and answered general questions.
- Guided guest with bookings online.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
Benefits Advisor
Businessolver
09.2023 - 01.2024
- Inbound calls from employees enrolling in benefits.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Monitored legislative changes to ensure benefits compliance, mitigating legal risks for company.
- Identified and resolved benefits issues, providing timely support to employees and maintaining high satisfaction levels.
- Enhanced employee satisfaction by effectively addressing benefit inquiries and providing timely resolutions.
- Managed open enrollment periods efficiently, enabling prompt processing of benefit changes for all employees.
Customer Service Advocate
Salelytics
02.2020 - 08.2021
- Taking high volume inbound, live chats, and emails from clients.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed opening and closing functions to meet operational needs.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
Lead Teacher, Three-Year-Olds Classroom
Wilson Christain Academy
08.2019 - 01.2020
- Combination of babies, toddlers, and preschool age children. A told of no
- Maintained a clean and safe environment.
- Followed routine schedule.
- Followed school curriculum.
- Document children's day to day for parents.
- Built relationship with parents and children.
Education
High School Diploma -
Lytle High School
Lytle, TXSkills
- Innovation and creativity
- Driven and outgoing
- Multi-line phone systems
- Research abilities
- Group and individual instruction
- Staff support
- Teamwork and collaboration
- Multitasking and organization
- Valid Driver's license
- Classroom management
- Data entry
- Lesson planning
Timeline
Benefits Advisor
Businessolver
09.2023 - 01.2024
Loyalty Program Associate
Hyatt
01.2023 - 11.2024
Customer Service Advocate
Salelytics
02.2020 - 08.2021
Lead Teacher, Three-Year-Olds Classroom
Wilson Christain Academy
08.2019 - 01.2020
High School Diploma -
Lytle High School
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