Tiffany Camacho-Frontal
Winter Haven,FL
Summary
- Versatile Director with excellent organizational skills and extensive knowledge and training in a wide range of office administration tasks, policies, and procedures. Strong communication skills and strategic planning and scheduling abilities.
- Superb organizational skills, ability to multi-task and work under pressure to meet deadlines without compromising quality.
- Strong work ethic and superior interpersonal, customer service and communication skills
- Proficiency in Microsoft Office programs
- Strong planner and problem solver who readily adapts to change
- Able to work independently and as part of a team
- Skilled in compiling information and preparing reports
- Outstanding written and verbal communication skills
- Great guest service skills; with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Adhere to company policies and guidelines
- Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Loyalty Program Associate
World of Hyatt
Orlando
09.2021 - Current
- Promptly handle all room reservations and changes by phone in a friendly and courteous manner to secure and process reservations, applying the hotel's selling strategy and your thorough understanding of the offerings and activations to maximize revenues.
- Maintain knowledge of room rates, packages, discounts, and negotiated rates available for the hotel via its website and all third parties.
- Maintain knowledge of hotel culture, amenities and services, events in the area, points of interest, and services in the area
- Maintain knowledge of the World of Hyatt program.
- Exceeded monthly sales goals by upselling room upgrades or additional services based on guest needs.
Director of Scheduling
Marksman Security Corporation
Tampa
06.2020 - 05.2021
- Contribute with establishing and developing of effective communication methods to support schedule management.
- Overseeing and managing schedule processes, and conducting all relevant internal audits
- Identifying issues or risks that are associated with any aspect of workforce planning cycle and its supporting data, and also suggesting appropriate recommendations or improvement strategies to support or tackle these issues.
- Assist with organizing staff training, implementation of new software functionality, ideas, and testing.
- Assisting with accurate reporting of scheduling data with use of various tools and models.
- Completed bi-weekly payroll for 150 employees.
- Maintained detailed records of all project schedules, allowing for easy tracking of historical data and providing valuable insights for future planning.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved team productivity with clear communication of scheduling expectations and deadlines.
- Built and managed processes for tracking and monitoring department performance.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Human Resource Specialist (Reservist)
Department of Homeland Security
US Virgin Islands
11.2017 - 09.2020
- Assisted and coordinated with human resource administrative activities.
- Worked with managers to source and screen applications and fill internal positions.
- Worked as Logistics Executive Assistant
- Prepared financial statements, reports, memos, invoice letters, and other documents.
- Planned meetings and took detailed minutes.
- Worked as Logistics Billeting.
- Maintained vendor's contract files and associated paperwork and processed vendor invoices.
- Served as primary liaison between customers and companies to determine customer's billeting needs.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
Administrative/Recruiter
Marksman Security Corporation
Tampa
02.2019 - 06.2020
- Assisted with new hire orientation and oversee all front desk and lobby operations.
- Greeted and assisted employees and walk-ins with their inquiries
- Assisted with information requests via phone and email.
- Prepared reports, proposals, and spreadsheets as needed.
- Maintained uniform program, including measuring and ordering uniforms, tracking issuance to existing personnel, collection of uniforms, and requests for uniform refunds.
- Managed employee information in ADP payroll software and Win Team personnel scheduling software.
- Created and delivered HR training sessions to staff, managers and executives.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Organized job fair events that attracted diverse talent pools, increasing company's reach within local communities.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Assisted with writing job postings and job descriptions for boards.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed and implemented plans to improve recruitment process.
- Self-motivated, with a strong sense of personal responsibility.
Rooms Inventory Controller/Reservations
Renaissance St. Croix Carambola Beach Resort & Spa
US Virgin Islands
10.2011 - 09.2018
- Maintain inventory of vacancies, reservations, and room assignments
- Understand and execute all accounting standards ensuring accurate settlement of folios, routing of charges, and adjustments.
- Attends Revenue Management meetings.
- Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.
- Provided guests with requested information concerning facilities, locations, and surrounding area.
- Process Employee Comp requests; handle Friends & Family requests with guidance from Department Head or Assistant Manager
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
- Assist Sales with reservation requests and rooming lists
- Maintains accurate records and documentation for all reservations and support with tracking revenue into sales system.
- Inform Manager of any Special Attention, VIP guests.
- Identifying potential stop-sell dates for wholesale reservations
- Works closely with Revenue Manager Sales department, and Front Office to facilitate customer bookings.
- Knowledge of hotel property management systems
- Assist in daily review of Hotel Rate/Occupancy/RevPAR performance with focusing on improving overall performance.
Front Desk Clerk
Renaissance Carambola Beach Resort & Spa
US Virgin Islands
04.2008 - 10.2011
- Welcome and register guests and offer them services and room rates.
- Handle guest check-in and checkouts professionally and in welcoming and specialized manner.
- Issue room key and forward instructions to Bell Person
- Make changes and confirm reservations using Lodging Management Systems
- Keep records of room availability and guests' accounts
- Maintain hotel's high standard of service and hospitality.
- Provide maximum quality of service to guests.
- Verify that all updated reports have been run
- Date stamp, arrange, and track incoming mail
- Assisted guests with common services and answered any general questions
- Ensured that all wake-up calls were handled on time and appropriately
- Posted charges of room, food and beverage, phone, and computed guest bills using an online system.
- Representing Hotel regarding guest complaints and situations that require instant action.
- Collected payment following all cash handling rules.
Education
High School Diploma -
St. Croix Central High School
US Virgin Islands06.2004
Skills
- Mail handling
- Recruiting activities
- Teamwork and Collaboration
- Creative Problem-Solving
- Remote Working Experience
- Calendar Management
- Progress Tracking
- Data Entry
- Payroll Reporting
- Business Administration
- Financial Reporting
- Spreadsheet Management
- Accounting familiarity
Certification
- Cornwell University, 11/2016, 01/2017, Hospitality Management: Focus on Revenue Management
- Cornwell University, 11/2016, 01/2017, Hotel Revenue Management
- Management Concepts, 04/2018, 04/2018, Contracting Officer's Representative Course
- Management Concepts, 04/2018, 04/2018, IS-00020.18 Diversity Awareness Course 2018
- Management Concepts, 04/2018, 04/2018, IS-00035.18 FEMA Safety Orientation 2018
- Management Concepts, 04/2018, 04/2018, IS-00021.18 Civil Rights and FEMA Disaster Assistance
- Management Concepts, 04/2018, 04/2018, IS-00546.a Continuity of Operations (COOP) Awareness Course
- Management Concepts, 04/2018, 04/2018, IS-00800.c National Response Framework, An Introduction
- Management Concepts, 04/2018, 04/2018, IS-00700.a National Incident Management System (NIMS) An Introduction
- Management Concepts, 04/2018, 04/2018, IS-00200.b ICS for Single Resources and Initial Action Incident, ICS-200
- Management Concepts, 04/2018, 04/2018, IS-00100.b Introduction to Incident Command System ICS-100
- Management Concepts, 04/2018, 04/2018, IS-24 Receiving Officer (RO)
- Management Concepts, 04/2018, 04/2018, IS-33.18. FEMA Initial Ethics Orientation
- Management Concepts, 04/2018, 04/2018, Privacy at DHS: Protecting Personal Information
- Management Concepts, 04/2018, 04/2018, DHS Online Purchase Card
- Management Concepts, 04/2018, 04/2018, DHS Travel Card
Timeline
Loyalty Program Associate
World of Hyatt
09.2021 - Current
Director of Scheduling
Marksman Security Corporation
06.2020 - 05.2021
Administrative/Recruiter
Marksman Security Corporation
02.2019 - 06.2020
Human Resource Specialist (Reservist)
Department of Homeland Security
11.2017 - 09.2020
Rooms Inventory Controller/Reservations
Renaissance St. Croix Carambola Beach Resort & Spa
10.2011 - 09.2018
Front Desk Clerk
Renaissance Carambola Beach Resort & Spa
04.2008 - 10.2011
High School Diploma -
St. Croix Central High School