RANEKA JOHNSON
Centralia,IL
Summary
I am seeking a career in Business Management that will utilize my organizational skills, communication abilities, and education through my course work and previous job experiences.
Overview
25
25
years of professional experience
Work History
Loyalty Program Associate
Hyatt
10.2022 - 08.2023
- Attracts potential guest by answering hotel and service questions; suggesting information about other locations and availability Create loyalty program accounts by recording account information. Resolves reservation or loyalty program challenges by clarifying the guest's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
Collection Representative
SWC Market Group
Carrollton, TX
03.2019 - 10.2019
- Serves customers by determining requirements; answering inquiries; collecting payments; resolving problems; fulfilling requests; maintaining database.
Cashier/Guest Service
Target SuperCenter
Mesquite, TX
10.2015 - 10.2018
- Respond to customers’ records and resolve their issues, take payment in exchange, of items sold, bag, box or wrap purchased items, enter transactions in the cash register and provide customers with the total, issue receipts and change to customers, count money at the end and beginning of each shift, process exchanges and refunds, sort and count currency coins, train staff members to work as cashiers.
Call Center Agent
Verified Customer Service
Addison, TX
11.2014 - 06.2015
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Cashier
Walgreens
Mesquite, TX
04.2013 - 09.2013
- Respond to customers’ records and resolve their issues, take payment in exchange, of items sold, bag, box or wrap purchased items, enter transactions in the cash register and provide customers with the total, issue receipts and change to customers, count money at the end and beginning of each shift, process exchanges and refunds, sort and count currency coins, train staff members to work as cashiers.
Tax Preparer
Money Co Taxes
Clarksdale, MS
10.2010 - 05.2011
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables
- Furnish taxpayers with sufficient information and advice in order to ensure correct tax form completion
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances
- Calculate form preparation fees according to return complexity and processing time required
- Check data input or verify on forms prepared by others to detect errors in arithmetic, data entry or procedures
Habilitation Technician
Colonial Apartments
Centralia, IL
06.2005 - 12.2005
- Helped the disabled perform routine personal care tasks
- This includes bathing, changing clothes, brushing teeth and other grooming activities
- Assist in the preparation of snacks and meals for patients
- This includes grocery shopping and following any documented dietary guidelines, depending on the patient's individual needs
- Laundered patient's bedding, clothing and towels, and ensure that dishes are done and living areas meet cleanliness standards set forth in the patient's treatment plan.
Manager Trainee
Popeye’s Chicken
Clarksdale, MS
12.1999 - 08.2000
- Balanced daily cash receipts for the store, inventoried merchandise, delegated employee work tasks, and scheduled assignments
- Clean preparation areas and utensils
- Stocked and restocked work-stations and displayed cases, cook, and package batches of food which are prepared to order or kept warm until sold
- Working on several different orders simultaneously, maintained sanitation, health and safety standards in work areas.
Administrative Assistant for the Technical Department
Coahoma Community College
Clarksdale, MS
08.1998 - 05.2000
- Prepared documents using word processing, spreadsheet, database, and/or presentation software
- Analyze and distributed incoming documented applications, and reports to determine their significance and plan their distribution.
Education
Mississippi Valley State University
Itta Bena, MSAssociate of Arts in General Business -
Coahoma Community College
Clarksdale, MS05.2000
Skills
- Proficient in Windows
- Microsoft Word
- Excel
- Communication
- Office experience
- Operating Systems
References
Available upon request
Timeline
Loyalty Program Associate
Hyatt
10.2022 - 08.2023
Collection Representative
SWC Market Group
03.2019 - 10.2019
Cashier/Guest Service
Target SuperCenter
10.2015 - 10.2018
Call Center Agent
Verified Customer Service
11.2014 - 06.2015
Cashier
Walgreens
04.2013 - 09.2013
Tax Preparer
Money Co Taxes
10.2010 - 05.2011
Habilitation Technician
Colonial Apartments
06.2005 - 12.2005
Manager Trainee
Popeye’s Chicken
12.1999 - 08.2000
Administrative Assistant for the Technical Department
Coahoma Community College
08.1998 - 05.2000
Mississippi Valley State University
Associate of Arts in General Business -
Coahoma Community College