Linda Anthony Austin
Lynchburg,NV
Summary
Customer Service Representative experienced in problem resolution and active listening. Improved customer satisfaction through effective conflict resolution and empathetic communication. Delivered tailored service solutions while fostering customer loyalty and achieving organizational goals.
Overview
43
43
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Genworth Financial
Lynchburg, Virginia
09.1984 - Current
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with cross-functional teams to streamline service processes, improving response times and overall customer experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Addressed customer concerns promptly and accurately, enhancing overall satisfaction and trust in services.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Implemented feedback loops to identify common issues, driving continuous improvement initiatives.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Worked remotely to support customer inquiries and resolve issues efficiently.
CUSTOMER SERVICE REPRESENTATIVE
J Crew Customer Service And Distribution Center
Lynchburg, Virginia
09.2008 - 12.2008
- Led team meetings focused on performance metrics, fostering a culture of accountability and excellence.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, enhancing a comprehensive database for improved future support.
- Responded to customer requests with excellent support and tailored recommendations, ensuring customer satisfaction.
ADMINISTRATIVE ASSISTANT
Big Red Q Quickprint Center
Lynchburg, Virginia
07.1983 - 09.1984
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated cross-departmental communication to enhance collaboration and improve project execution outcomes.
- Facilitated communication between departments to streamline project execution and enhance collaboration.
- Developed and maintained filing systems for quick access to client documents and records.
- Managed inventory to ensure supply adequacy while reducing waste and controlling costs.
- Operated multi-line phone system, routing calls efficiently, delivering messages to staff, and greeting visitors warmly.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Oversaw inventory management, ensuring adequate supplies while minimizing waste and costs.
Education
Associate of Applied Science - Information Technology
Central Virginia Community College
Lynchburg, VirginiaSkills
- Customer service
- Customer relations
- Dispute management
- Problem resolution
- Customer retention
- Conflict resolution
- Customer feedback analysis
- Computer proficiency
- Office software proficiency
Accomplishments
- Completed Life Office Management courses of
- Fellowship Life Management Institute (FLMI)
- Financial Services Fundamental
- Associate of Customer Services
- Completed Toastmasters programs for
- Strategic Relationships
- Innovative Planning
- Now working on Leadership Development and Motivational Strategies
- Other
- I currently work the voter polls each year since 2023
- I have served as church clerk since 1983 and secretary of area Easter celebration committee since 2006
Timeline
CUSTOMER SERVICE REPRESENTATIVE
J Crew Customer Service And Distribution Center
09.2008 - 12.2008
CUSTOMER SERVICE REPRESENTATIVE
Genworth Financial
09.1984 - Current
ADMINISTRATIVE ASSISTANT
Big Red Q Quickprint Center
07.1983 - 09.1984
Associate of Applied Science - Information Technology
Central Virginia Community College