Linda Austin
Euless,Texas
Summary
I aim to secure a position that utilizes my skills and abilities as a customer communication specialist and dispatcher specializing in security, computerized data entry, and cybersecurity.
Well-qualified in customer communication with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Dispatcher
Prosegur Security US
12.2023 - 01.2025
- Company Overview: USPIS Postal Inspection Service Dispatcher
- Trained to maintain accurate records and database of emergency calls ensuring data accuracy for legal and investigative purposes
- Notify local law enforcement agencies nationwide of alarms and in all time zones
- Prepared reports for CCOS to evaluate and approve
- Demonstrated an ability to have a strong attention to details while managing a high volume of calls with critical information under pressure
- USPIS Postal Inspection Service Dispatcher
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Custom Brokerage III
UPS Chain Solutions
08.2018 - 09.2023
- EPA, FDA & DOT clearance ability by submitting paperwork electronically to Customs
- Knowledge of the US Harmonized Tariff Code usage and applications along with general use to code
- Responsible for rating shipments according to the US Tariff Code and setting shipments to complete
- Worked on FDA, DOT & EPA shipments requesting from customers or shippers paperwork in order to submit to US Customs for clearance
Security Officer
Allied Barton
02.2018 - 07.2018
- Investigated security incidents to identify root causes and prevent future occurrences.
- Utilized incident management software, tracking incidents and improving response efficiency.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Amazon
09.2013 - 02.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Contributed to on-time order fulfillment by consistently meeting or exceeding pick accuracy rates.
Transportation Security Officer
Department of Homeland Security
08.2002 - 09.2013
- Company Overview: Transportation Security Administration
- Responsibilities included screening personnel at checkpoints in airports by using advanced technology for the safety of the traveling public and the aircraft
- Transportation Security Administration
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Education
Associate in Cybersecurity - Cybersecurity
Southern New Hampshire University
05.2025
Bachelor - Liberal Arts
Southern New Hampshire University
11.2023
CERTIFICATE - Computerized Court Reporting, Secretarial Science
SOUTH SUBURBAN COLLEGE
02.2016
CERTIFICATE - Data Entry, Typing
CHICAGO COLLEGE OF COMMERCE
10.1985
High School Graduate - Communications
St. Willibrord Catholic High School
Chicago, IL06-1977
Skills
- Aviation screening policies
- Standard Operating Procedures
- Screening equipment operation
- X-ray machine operation
- Metal detector operation
- Communication
- Motivational skills
- Information processing
- Multitasking Abilities
- Dispatching procedures
- Attention to detail
- Active listening
- Data entry
- Customer service
- Dispatch software
Highschoolgraduate - Year
1977
Timeline
Dispatcher
Prosegur Security US
12.2023 - 01.2025
Custom Brokerage III
UPS Chain Solutions
08.2018 - 09.2023
Security Officer
Allied Barton
02.2018 - 07.2018
Amazon
09.2013 - 02.2016
Transportation Security Officer
Department of Homeland Security
08.2002 - 09.2013
Bachelor - Liberal Arts
Southern New Hampshire University
CERTIFICATE - Computerized Court Reporting, Secretarial Science
SOUTH SUBURBAN COLLEGE
CERTIFICATE - Data Entry, Typing
CHICAGO COLLEGE OF COMMERCE
Associate in Cybersecurity - Cybersecurity
Southern New Hampshire University
High School Graduate - Communications
St. Willibrord Catholic High School
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