Summary
Overview
Work History
Skills
Timeline
Generic

Linda Bailey

Portage

Summary

Detail-oriented Administrative Assistant experienced in supporting credentialing, regulatory compliance, and Medical Staff governance. Delivered accurate and timely provider processes through effective communication, documentation management, and meeting coordination. Committed to enhancing operational efficiency in fast-paced environments while maintaining strong customer relations.

Overview

4
4
years of professional experience

Work History

Adminitrative Assistant

Bronson Healthcare Group Inc.
Kalamazoo
05.2024 - Current

• Support credentialing, recredentialing, FPPE, proctoring, and ongoing monitoring in accordance with regulatory, accreditation, and organizational standards.

• Coordinated meetings, agendas, correspondence, follow-up items, call schedules, and calendars to enhance internal and external communication and support Medical Staff and leadership operations.

• Prepare correspondence, maintain files, gather data, support recurring and special reports, and complete departmental projects as assigned.

  • Facilitated effective communication among staff, patients, and external vendors to ensure smooth operations.
  • Ensured organization and maintenance of confidential medical records according to regulatory standards.
  • Managed incoming correspondence by prioritizing urgent requests to ensure timely responses.
  • Supported onboarding of new staff by preparing necessary documentation and training materials.
  • Monitored inventory levels and ordered office supplies to ensure seamless office operations.
  • Handled phone calls and emails to deliver accurate information for effective business communication.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.

Medical Secretary II

Bronson Methodist Hospital
Kalamazoo
06.2022 - 05.2024
  • Managed patient scheduling and appointments, enhancing clinic operations.
  • Coordinated communication between medical staff and patients, ensuring clarity and satisfaction.
  • Processed insurance claims and verified coverage, facilitating seamless patient services.
  • Assisted in maintaining accurate patient records and documentation standards.
  • Handled incoming calls, directing inquiries to appropriate departments promptly.
  • Maintained confidentiality of patient information in compliance with regulations.
  • Monitored patient messages sent via email or phone message system and responded accordingly.

Skills

Credentialing software expertise

  • Recredentialing and FPPE
  • Regulatory compliance
  • Medical staff governance
  • Calendar management
  • Scheduling and time management
  • Recordkeeping
  • Data management
  • Microsoft Office proficiency
  • Office operations
  • Team collaboration and professionalism
  • Professional communication

Timeline

Adminitrative Assistant

Bronson Healthcare Group Inc.
05.2024 - Current

Medical Secretary II

Bronson Methodist Hospital
06.2022 - 05.2024
Linda Bailey