Linda Ball
Tucson,Arizona
Summary
Experienced Customer Service Representative with 10+ years of experience working in busy, fast-paced call center, both in the office as well as working remote. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
24
24
years of professional experience
Work History
RESERVATION REPRESENTATIVE
American Airlines
11.1999 - 07.2022
- Informed 50+ passengers daily of essential travel information, including travel times, travel document requirements and transportation connections.
- Traced lost, misdirected or delayed baggage to help customers locate their items.
- Reviewed computer database to check availability on different dates and lock in requested travel times.
- Answered phones to assist in making, altering, or cancelling reservations
- Called passengers to rebook cancelled flights.
- Recorded customer information and charged credit cards upon successful reservations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Skilled at working independently and collaboratively in team environment
PATIENT ACCESS REPRESENTATIVE III
Tucson Medical Center
04.1998 - 03.2012
- Performed patient scheduling and registration functions to serve as initial contact point for diagnostic procedure visits.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Called patients to schedule procedures.
- Received telephone requests to schedule from patients, physicians, physician office staff, employees.
- Self-motivated, with strong sense of personal responsibility.
- Created Cheat Sheets for Nuclear Medicine, Radiology, Ultrasound, Mammography, CT and MRI for coworkers to refer to with any questions in scheduling correct procedures.
Education
HIGH SCHOOL DIPLOMA - GENERAL
Santa Rita High School
Tucson, AZ06.1977
Skills
- Phone Etiquette
- Registration and Admissions
- Scheduling Diagnostic Procedures
- Insurance Company Knowledgeable
- Calm and Effective Under Pressure
- Caring and Empathetic
- Gathering Information from Patients
- Flexible Schedule
Timeline
RESERVATION REPRESENTATIVE
American Airlines
11.1999 - 07.2022
PATIENT ACCESS REPRESENTATIVE III
Tucson Medical Center
04.1998 - 03.2012
HIGH SCHOOL DIPLOMA - GENERAL
Santa Rita High School
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