Linda Beyer
Grand Blanc,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Working Solutions
01.2020 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Exceeded performance metrics consistently, earning recognition as top performer within team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Payroll Analyst/Finance Houston
United Airlines
01.2012 - 05.2016
- Compile, process, and oversee employee's sick, personal, and vacation leaves.
- Audit personnel and payroll records to determine employer compliance with collective bargaining agreements.
- Administer payroll through in-house systems.
- Prepared weekly payroll data for processing.
- Prepared reports by compiling summaries of wages, disabilities, leaves, deductions, taxes, and earnings.
- Tracked and applied tax liens, child support, and other types of wage garnishments to paychecks.
HR/Payroll Administration Coordinator
Chevron
02.2001 - 09.2011
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Ensured accurate payroll disbursements by closely monitoring tax deductions, benefit deductions, and garnishments
- Maintained compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Education
Some College (No Degree) -
MOTT COMMUNITY COLLEGE
Flint, MIState
MI
Zip
48439
City
Grand Blanc
Affiliations
- Volunteer Genesee County Animal Control
Timeline
Customer Service Representative
Working Solutions
01.2020 - 02.2024
Payroll Analyst/Finance Houston
United Airlines
01.2012 - 05.2016
HR/Payroll Administration Coordinator
Chevron
02.2001 - 09.2011
Some College (No Degree) -
MOTT COMMUNITY COLLEGE