Linda Black
Houston,Texas
Summary
I believe my experience, skills, and passion make me an ideal fit for this position. Over the course of my career I have consistently demonstrated my ability to adapt to new challenges, collaborate effectively with teams, and drive results in dynamic environments. I have developed strong problem-solving skills and a keen understanding of what it takes to succeed within this industry. I am confident that my work ethic, leadership abilities, and dedication to continuous improvement align well with the values of your company. I take pride in contributing to the success of my team and organization, and I'm eager to bring that same level of commitment to your company.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Access Rep/Registrar - Emergency Room
Mary Washington Hospital
01.2012 - 01.2025
- Initial registration and administrative tasks of patients arriving in the emergency room. Supports patient care by accurately capturing and verifying demographic and insurance information through both in person and telephone interactions.
Volunteer Services – HR Dept
Spotsylvania Regional Medical Center
01.2011 - 01.2012
- Assisted with answering the phones, guiding applicants through the website for available positions and filing medical records. Greeted visitors and ascertained names and other pertinent information. Performed a variety of routine clerical tasks.
Customer Service Rep
ICT/Sykes Group
01.2005 - 01.2010
- Interpreted and adjusted claims and medical benefit coverage. Updated customer claim information to ensure the Explanation of Benefits (EOBs) were filed correctly. Filed disputes to the Appeals & Grievances Department, resolved problems with plans. Gave excellent customer service to members.
Financial Clerk
NCO Financial System
01.1996 - 01.2004
- Arranged and determined incoming payments. Confirmed and read all processed payments. Recorded credit adjustments in the database for various clients. Assisted the accounting team in month end closing, posted cash direct payments, legal checks, and non-sufficient fund transactions. Set deposit slips for each directory to be submitted to the bank. Closed daily report balances and updated current day.
Education
Medical Billing & Coding Certification -
Metropolitan Institute of Health and Technology
Lorton, VA10.2011
Medical Assistant Certification - undefined
Lincoln Technical Institute
Allentown, PA01.2006
Business Software Certification - undefined
Berkeley Education Center
Bala Cynwyd, PA01.1991
Associate’s Degree - Accounting
Pierce Junior College
Philadelphia, PA01.1986
Administrative Medical Assistant Certification - undefined
National School of Health Technology
Philadelphia, PA01.1980
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- Strong empathy
- EMR
- Problem-solving
- Team collaboration
- Money handling
- Insurance billing
- Eligibility determination
- Conflict resolution
- Payment processing
- EMR updating
- Scheduling diagnostic procedures
- Electronic health records
- Customer follow-up
- Admitting coordination
Certification
- Certified Patient Access,Registrar,ED Dept. - [03-30-2025
- Certified Healthcare Financial Management Association, Certified Revenue Cycle Representative - Ensemble Health Partners
LANGUAGES
Native Language: English
Timeline
Patient Access Rep/Registrar - Emergency Room
Mary Washington Hospital
01.2012 - 01.2025
Volunteer Services – HR Dept
Spotsylvania Regional Medical Center
01.2011 - 01.2012
Customer Service Rep
ICT/Sykes Group
01.2005 - 01.2010
Financial Clerk
NCO Financial System
01.1996 - 01.2004
Medical Assistant Certification - undefined
Lincoln Technical Institute
Business Software Certification - undefined
Berkeley Education Center
Associate’s Degree - Accounting
Pierce Junior College
Administrative Medical Assistant Certification - undefined
National School of Health Technology
Medical Billing & Coding Certification -
Metropolitan Institute of Health and Technology