Linda Boguslawske
customer service representative
Elkhorn,WI
Summary
Customer Service Representative with proven expertise in effective communication and problem-solving. Demonstrated ability to manage complex customer inquiries and resolve complaints, consistently achieving high satisfaction rates. Committed to maintaining company standards while delivering exceptional service. Strong track record of enhancing customer experiences through proactive engagement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vip Services
Elkhorn, Wisconsin
04.2022 - 10.2025
- Handled high-volume call traffic while maintaining professionalism and composure.
- Provided prompt and courteous assistance to customer inquiries and concerns.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Collected deposits or payments and arranged for billing.
Transportation Coordinator
Vip Services
Elkhorn, Wisconsin
08.2000 - 04.2022
- Communicated with drivers during transit, clearly conveying route updates.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Trained drivers on safety, route knowledge and courier procedures through check rides and mentorship.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Operated machines and equipment to complete work assignments or to assist workers.
Skills
- Customer service
- Problem solving
- Punctuality and reliability
- Typing proficiency
- Call center experience
- Route management
- Adaptability and flexibility
- Microsoft Office Suite
- Effective communication
- Money handling
- Active listening
- Complaint resolution
- Complaint handling
Certification
CDL class B
Timeline
Customer Service Representative
Vip Services
04.2022 - 10.2025
Transportation Coordinator
Vip Services
08.2000 - 04.2022