Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Linda Burns

Bossier City,LA

Summary

Customer service professional with a strong focus on client support, consistently delivering top-notch service to ensure high levels of customer satisfaction and loyalty. Exceptional communication and problem-solving skills enable efficient handling of multiple tasks. Proven track record of enhancing operational processes to optimize the customer experience.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Carenet Health Care
San Antonio, TX
02.2023 - Current

Developed strong relationships with customers by providing personalized assistance and support.

Developed positive relationships with customers through friendly interactions.

Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Advanced Call Center Technologies, ACT
Shreveport, LA
06.2022 - 10.2023
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
Green Village, CO
09.2015 - 06.2022
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Associate of Arts - Office Management

Tallulah Vocational
Tallulah, LA
10-1986

High School Diploma -

Tallulah High School
Tallulah, LA
05-1981

Skills

  • Consultative Sales
  • Data Entry
  • Appointment Scheduling
  • Data Collection
  • Scheduling
  • Complaint resolution
  • Inbound and Outbound Calling
  • Delivery Scheduling
  • Typing 40 WPM
  • Problem-solving abilities
  • Multi-Task Management

Accomplishments

  • Employee of the Year
  • Girl Scout Leader
  • Manager of outreach problem

References

References available upon request.

Timeline

Customer Service Representative

Carenet Health Care
02.2023 - Current

Customer Service Representative

Advanced Call Center Technologies, ACT
06.2022 - 10.2023

Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
09.2015 - 06.2022

Associate of Arts - Office Management

Tallulah Vocational

High School Diploma -

Tallulah High School
Linda Burns