Linda Caley
Barberton
Summary
Dedicated manager with a strong background in customer service and operations management. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills in fast-paced customer-focused environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
United Concessions Group
Akron
06.2019 - Current
- Manage 50 Team Members in Daily Operations of Airport Cafes, Restaurant and Bars
- Manage inventory levels and ordered supplies as needed.
- Developed and implemented standard operating procedures for team consistency.
- Collaborate with vendors to maintain quality product offerings.
- Resolve customer complaints promptly to enhance satisfaction levels.
- Monitor staff performance and addressed issues.
- Coach, mentor and train team members in order to improve their job performance.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Manage daily drawer counts and deposits.
- Oversee all aspect of retail merchandise.
Manager
Morrison Healthcare Food Services
Cleveland
06.2017 - 04.2019
- Oversaw staff in hospital Cafeterias.
- Developed and implemented standard operating procedures for team consistency.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organize new meal concepts.
- Money management.
Server
Elements Bistro
Cleveland
05.2016 - 04.2017
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed multiple tables while maintaining attention to guest needs.
- Assisted with menu recommendations and answered customer inquiries.
- Processed payments and handled cash transactions accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Guest seating and answering phones.
- Trained new staff on service protocols and menu items effectively.
Lead Server/Manager
Elements Bistro
Cleveland
12.2007 - 11.2012
- Supervised daily restaurant operations and coordinated staff activities.
- Trained new servers on menu offerings and customer service standards.
- Managed dining area to ensure cleanliness and customer satisfaction.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Established positive relationships with regular customers to enhance loyalty.
- Conducted pre-shift meetings to communicate daily specials and updates.
- Managed opening and closing duties to facilitate restaurant operations.
- Assist GM in all operations as needed.
- Money management.
Bartender
PlayHouse Square
Cleveland
10.2007 - 04.2011
- Engaged guests with friendly and attentive customer service in Theatre setting.
- Performed opening and closing duties including restocking supplies.
- Mixed and served beverages in high-volume environment.
- Maintained cleanliness and organization of bar area.
Education
GED -
West Technical High School
Cleveland, OH05-1998
Skills
- Customer service
- Inventory management
- Operations management
- Problem solving
- Marketing and sales experience
- Order management
- Cash handling
- Staff training
- Highly reliable
- Cleanliness and hygiene
- Safe service compliance
Certification
ServSafe
Timeline
Manager
United Concessions Group
06.2019 - Current
Manager
Morrison Healthcare Food Services
06.2017 - 04.2019
Server
Elements Bistro
05.2016 - 04.2017
Lead Server/Manager
Elements Bistro
12.2007 - 11.2012
Bartender
PlayHouse Square
10.2007 - 04.2011
GED -
West Technical High School