Linda Carfagna

• Greeted students and answered inquiries regarding daily food items.
• Served and assisted students with their food trays.
• Set up and broke down food service lines quickly to maintain service flow.
• Cleaned and organized kitchen, dining and service areas.
• Hand washed dishes, sanitizing equipment according to state guidelines and instructions.
• Processed student payments and balanced cash drawers.
• Prepared and served various food to students specifications in fast-paced environments.
• Prepared for cooks by washing, cutting, or measuring food items.
• Portioned and wrapped food to place directly on trays for service to students.
• Prepared tables by washing and sanitizing, refilling condiments and performing other preliminary tasks.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Verified prepared food met standards for quality and quantity before serving to students.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

• Performed wide-ranging administrative, financial and service-related functions.
• Helped students sign up and design for payment plans.
• Monitored transactions and student behavior to identify signs of fraud.
• Reconciled accounts and payments received for student accounts.
• Properly processed deposits, withdrawals and payments for students daily.
• Double checked payments and documentation of students applying for loans.
• Reviewed financial aid reconciliation reports, calculated amounts and verified totals on related documentation.
• Assisted students in filling out financial aid applications.
• Guided students through financial aid processes, by completing necessary forms and updating account records.
• Maintained, organized and folders and files.
• Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
• Contacted students about late payments and account statements.
• Examined financial statements and records to collect important details and verify calculations.
• Strengthened communication skills through regular interactions with others.
• Ran errands and provided general office support in professional environment.
• Developed strong communication and organizational skills through working on group projects.
• Demonstrated leadership skills in managing projects from concept to completion.

• Created improved filing system to maintain secure client data.
• Reconciled accounts receivable to general ledger.
• Utilized various software programs to process customer payments.
• Encoded and canceled checks using bank machines.
• Entered and maintained billing information in company internal databases for accessibility.
• Audited and corrected billing and posting documents for accuracy.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Maintained detailed records of customer payments and billing adjustments.
• Responded to customer concerns and questions on daily basis.
• Verified accuracy of accounts payable payments, resulting, reduction in payment errors and check reissues.
• Reconciled cash received with payments recorded in billing system and reported discrepancies.
• Disbursed petty cash by recording entries and verifying documentation.
• Collaborated with customers to resolve disputes.
• Generated daily, weekly and monthly reports for billing department.
• Managed invoicing and payment processing operations.
• Handled account payments and provided information regarding outstanding balances.
• Audited billing records to verify accuracy and completeness.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Processed customer invoices, credit memos and payments within established timelines.
• Executed billing tasks and recorded information in company databases.
• Processed customer refunds and adjustments according to company policies.
• Completed and processed purchase orders and customer invoices each quarter.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Developed and implemented billing procedures to enforce compliance with company policies.
• Used data entry skills to accurately document and input statements.
• Verified accuracy of billing data and corrected discrepancies.
• Maintained accurate records of customer payments.
• Interacted with customers to resolve billing disputes and respond to inquiries.

Created inviting environment for customers by maintaining store organization and cleanliness.

• Prioritized helping customers over completing other routine tasks in store.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Used in-store system to locate inventory and place special orders for customers.
• Provided exceptional services and pleasant shopping experiences to retail customers.