Dedicated bookkeeping and customer service supervisor with expertise in cash handling, compliance auditing, and team leadership. Proven track record in financial reporting and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Bookkeeping/Customer Service Supervisor
Jewel Osco
Joliet, Illinois
10.2016 - 07.2026
As customer service supervisor, supervised daily operations and workflow of the customer service team, cashiers, and baggers.
Addressed customer complaints and referred unresolved issues to management.
Assisted customers with product inquiries and resolved complaints promptly and professionally.
As bookkeeper, maintained organized filing systems for financial documents and reports by filing paperwork and updating databases ensuring daily point of sale reconciliation and recording daily cash flow.
Processed lottery and Western Union transfers daily ensuring compliance with financial regulations and secure transaction handling.
Supported external auditors during the annual audit process.