Proactive professional with a diverse background in auditing and customer service. Skilled in decision-making and conflict resolution, contributing to improved operational efficiency and fostering strong customer relationships.
Work History
Gambling Auditor/Customer Service Representative
4 Years 8 Months
Forest Lake American Legion | 07.2019 - 03.2024
Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Conducted audits of cash registers and financial documentation to ensure compliance with regulations.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Monitored and reconciled daily cash flow to maintain optimal operational efficiency.
Preschool Teacher's Assistant/Lunch-Room Monitor
1 Year 9 Months
Forest Lake School District | 09.2017 - 06.2019
Implemented individualized learning strategies to support diverse student needs.
Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Promoted physical health through organized outdoor play and activities, supporting overall well-being.
Monitored grades K-6th during lunch ensuring safety, cleanliness, and assisting students when needed.
Corrections Officer/Correctional Sergeant
20 Years
Ramsey County Sheriff's Office | 03.1997 - 03.2017
Responded effectively to emergencies, utilizing de-escalation techniques to manage conflict situations.
Monitored inmate behavior and maintained safety protocols within facility environments.
Conducted regular inspections of facilities to ensure compliance with safety standards.
Collaborated with law enforcement agencies to coordinate inmate transport and secure custody arrangements.
Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
Completed intake paperwork, fingerprints, and searches.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Conducted employee reviews, created schedules, oversaw 45 officers, and communicated directly with higher ranking officers.
Westlaw Data Administration Clerk
8 Years 1 Month
West Publishing Company | 02.1989 - 03.1997
Managed daily administrative tasks, ensuring accurate documentation and timely communication.
Organized files and maintained records using electronic document management systems.
Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
Managed high-volume call flow while maintaining quality service standards.
Edited and refined content for clarity and content for WESTLAW data software.
Education
High School Diploma
Saint Bernard;s High School | Saint Paul
Awarded [Award Name]Correctional Officer of the year award in 2007
Awarded Life Saving Award in 2015
Leadership classes via Sheriff;s Office and BCA.
Fingerprint Training to print, read, classify, and file via NCIC method.
Trained to fingerprint for adoptions, employment, gun permits,