Dynasti King
Brentwood,TN
Summary
I am an administrative assistant, customer service and data entry professional motivated to directly contribute to company success. I have skills in CRM systems, paired with outstanding active listening and multitasking abilities. Gifted with quick adaptability, and mastery of many types of software and customers. I am a highly motivated employee, with the desire to take on new challenges.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor And Auditor
Towne Park
Nashville, TN
11.2017 - 07.2021
- Oversaw and assessed customer service from staff members, providing personnel with regular performance-related feedback for better efficiency to enhance performance, and improve customer relations.
- Monitored financial bookkeeping for accuracy while resolving located discrepancies.
- Maintained in-depth knowledge of company products and services to promptly resolve complaints and concerns brought to me by staff.
- Lowered loss of expected revenue by 15% through implementing new training program, thoroughly checking cashier associate's work weekly and upgrading work procedures.
Student Intern
State of Tennessee
Nashville, TN
01.2016 - 08.2016
- Attended internal and external partner sessions to gain industry knowledge.
- Recommended process and systems improvements such as changes to teaching operations.
- Conducted administrative functions based on guidance from advisory teams.
- Attended weekly team meetings and provided feedback on projects.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Server/Bartender
Buffalo Wild Wings
Franklin, TN
06.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Collected tickets and followed proper cash-handling procedures.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Education
Associate of Science - Computer Science And Programming
Nashville State Community College
Skills
- Customer Service
- Conflict-resolution techniques
- Skilled multi-tasker
- Administrative
- Auditor
- Customer Relations
Timeline
Server/Bartender
Buffalo Wild Wings
06.2022 - Current
Customer Service Supervisor And Auditor
Towne Park
11.2017 - 07.2021
Student Intern
State of Tennessee
01.2016 - 08.2016
Associate of Science - Computer Science And Programming
Nashville State Community College
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