Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Lopez

Las Vegas,NV

Summary

Results-driven Customer Service Auditor at Zenith American Solutions, recognized for enhancing audit efficiency and ensuring compliance with industry standards. Demonstrated strong attention to detail and effective decision-making skills, leading to improved audit reporting and streamlined processes. Committed to maintaining confidentiality while delivering actionable insights for corrective actions.

Overview

23
23
years of professional experience

Work History

Customer Service Auditor

Zenith American Solutions
05.2007 - Current
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.

Customer Service Representative

ABPA
03.2002 - 05.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Liberal Arts

San Diego State University
San Diego, CA
05-1997

Skills

  • Attention to detail
  • Team collaboration
  • Audit reporting/tracking
  • Decision-making
  • Training on work systems/ Training handling phone calls
  • Scoring Audits
  • Guidance
  • Great communication with most representatives on floor

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Customer Service Auditor

Zenith American Solutions
05.2007 - Current

Customer Service Representative

ABPA
03.2002 - 05.2007

Bachelor of Arts - Liberal Arts

San Diego State University

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