Linda Chirchirillo
Holbrook,NY
Summary
Dynamic Frontline Manager at the IRS with a strong focus on customer service and staff development. Successfully enhanced operational efficiency and fostered a collaborative team culture. Proven ability to implement innovative strategies, resulting in improved performance and increased accuracy in tax examinations. Skilled in coaching and mentoring, driving team success through effective leadership.
Overview
24
24
years of professional experience
Work History
Frontline Manager
Internal Revenue Service, IRS
12.2022 - Current
- Developed and implemented strategies to improve customer service and increase sales.
- Contributed to long-term strategic planning endeavors by providing input on projections, resource allocation plans, and departmental growth opportunities.
- Fostered a positive team culture that encouraged collaboration, innovation, and high-quality workmanship among all staff members.
- Conducted performance reviews for team members, identifying strengths, areas for improvement, and opportunities for growth within the company.
Lead Tax Examiner
Internal Revenue Service, IRS
12.2021 - 12.2022
- Enhanced efficiency by streamlining tax examination processes and implementing time-saving strategies.
- Engaged in professional development to remain current with industry trends and advancements.
- Facilitated smooth communication between taxpayers and the IRS by addressing inquiries professionally and providing clear explanations regarding examination results.
- Increased accuracy of tax calculations by applying advanced knowledge of federal, state, and local tax laws.
Tax Examiner
Internal Revenue Service, IRS
07.2018 - 12.2021
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
Transportation Manager
Kellogg’s
06.2001 - 06.2018
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
Education
Associate Of Applied Business - Management
Briarcliffe College
Patchogue, NY06.2000
Skills
- Customer service focus
- Coaching and mentoring
- Innovation and creativity
- Staff development
Timeline
Frontline Manager
Internal Revenue Service, IRS
12.2022 - Current
Lead Tax Examiner
Internal Revenue Service, IRS
12.2021 - 12.2022
Tax Examiner
Internal Revenue Service, IRS
07.2018 - 12.2021
Transportation Manager
Kellogg’s
06.2001 - 06.2018
Associate Of Applied Business - Management
Briarcliffe College
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