Proven track record in customer service and problem-solving, demonstrated at I360 where I excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty. Skilled in critical thinking and active listening, I effectively led teams at PetsMart, contributing to successful start-up operations and efficient process management.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Performed diverse office related responsibilities delegated by the Principal; coordinate and organize office activities and flow of communication and information for the Principal.
Handle routine issues concerning students; signing in and out, hall passes, transportation arrival/dismissals.
Compile information and maintain records and reports.
Input variety of information into assigned systems; accuracy of data.
Secretarial work including processing documents, proof reading, filing, recording information and processing and distributing correspondence.
Provide guidance and direction to personnel as needed.
Update student attendance.
Assist in registration duties.
Communicate with personnel various requests and provide materials, coordinate activities.
Greet visitors and provide information to parents and the public.
Screen correspondence and telephone calls.
Secure substitutes to assure adequate coverage.
Prepare and submit purchase orders as assigned.
Participated in assigned meetings and training.
Assisted with planning school events and field trips as needed.
Resolved situations and answered questions involving students, parents and staff.
Substitute for various grades.
Track and ordered assigned supplies.
Assisted security team; fire drills, lock-downs.
Integral part of events that may arise outside normal activities.
An eight year hiatus to raise my son.
Instrumental in start-up of new PetsMart facility.
Trained in all aspects of lead position.
Performed all duties including managing, meetings, coordinate reports, corporate reports and communication in Supervisor absence.
Directing associates to successfully attain objectives.
Assisted in planning and executing of all receiving decisions.
Create a workable schedule to meet deadlines efficiently.
Verified and kept records on incoming shipments.
Resolved vendor questions and complaints.
Scheduling.
Established successful communication with dedicated transportation.
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking