Summary
Overview
Work History
Education
Skills
Certification
ABO
Timeline

Linda Cleary

Pittsburgh,PA

Summary

Self motivated Optometry and Opthalmology Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Highly dependable, ethical and reliable professional with strong work ethic and dedication to achieving goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Retail Sales Supervisor

LensCrafters
Pittsburgh,, PA

Ophthalmology Coordinator

UPMC
02.2012 - Current
  • Gathered and organized materials to support operations.
  • Received and responded to patient requests via letters, emails, telephone calls and in-person interactions.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Managed office activities by maintaining communication between patients and doctors, tracking records and filing all documents.
  • Ordered and maintained departmental flow of all contacts.
  • Interpreted management directives to define and document administrative staff processes.
  • Made, cancelled and rescheduled patient appointments.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Taught patients insertion and removal techniques of soft, hard, and scleral contact lenses and how to care for them.
  • Interacted with sales representatives and manufacturers to stock and track inventory.
  • Obtained prior authorizations and billed insurance for all contacts ordered.

Education

Bachelor of Arts - English

Carlow College, Pittsburgh, PA
12.2001

Skills

  • Patient Relations, professional telephone demeanor
  • Active Listening
  • Staff Training
  • Account Management
  • Stocking and Replenishing
  • Order Fulfillment
  • Credit Card Payment Processing
  • Office Equipment Proficiency
  • Order Processing
  • Managing Multiple Tasks

Certification

American Board of Optometry

ABO

As a board certified optician I am able to sell and repair eyeglasses as well as troubleshooting to help patients when experiencing difficulty with the Doctor prescribed prescription.

Timeline

Ophthalmology Coordinator - UPMC
02.2012 - Current
Carlow College - Bachelor of Arts, English
Retail Sales Supervisor - LensCrafters

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Linda Cleary