Linda Coleman
Ripley,TN
Summary
I have 15 years of customer service experience..
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Advance Call Center Technologies
07.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Basic Studies
Ripley High School
Ripley, TN05.1982
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Additional Information
I also worked at a medical office filing claims and coding
Timeline
Customer Service Representative
Advance Call Center Technologies
07.2020 - Current
Basic Studies
Ripley High School