Linda Collazos
Naples,United States of America
Summary
Bilingual (Spanish, English), detail-oriented with experience in customer service, data entry and office management. Experienced individual providing high-quality administrative support to various departments. Highly organized with great multitasking and task prioritization skills.
Overview
4
4
years of professional experience
Work History
Personal Injury Liaison
Physician Partners Of America/ BIS Colombia
2021.04 - 2023.05
- Customer Relationship Management,
- Connect the patient with the right department for more specific questions
- leaving every patient feeling wowed by the level of service
- Responsible for accurately entering important patients data and keeping records up-to-date. Collecting, arranging, and inputting information into database system.
- Provide resolutions and answers to basic questions about the company, patient's treatments, case status and appointment scheduling
- Establish and cultivate long-term business partnerships with law firms in the personal injury industry
- Made and respond to attorneys/insurances emails and phone calls, to confirm representation and coverage, keeping data up to date, ensuring they included us in the settlement and payment process
- Provide medical records and billings ledger to attorneys
- Requesting payment status, after reduction process
- Verify that payments were received and correctly posted in patient balance sheet also, closing all cases that were fully paid and posted
- Meet and ideally exceed team goals with strong experience in customer care services.
Customer Service Semi-Bilingual Agent
Sanitas Medical Center
2018.11 - 2021.03
- Provide medical information for Clinic Sanitas users
- Management and monitoring of cases of PQRs
- Give information about opening hours and availability of services
- Support to the department of medical authorizations
- Support to the PQRs department.
Education
Bachelor of Business Administration -
Universidad Del Atlantico
Barranquilla, Colombia12.2022
Skills
- Influencing skills
- Policies and procedures implementation
- Complex problems analysis
- Team Collaboration
- Data Analysis
- Verbal and written communication
- Issue Resolution
- Recordkeeping
- Fluent in Spanish and English
Computing Tools
- MSOffice
- CRM
Labor References
- Julian Perez, BIS Colombia, Account Manager, +57 301 561 1500
- Erlin Martinez, Atlantic International BPO, Supervisor, +57 3135792936
Academic Training
- 08/01/16, 12/01/21, Business Administration, Universidad de Atlantico, Barranquilla, Atlántico, Colombia
- 02/01/12, 12/01/12, Supermarket chain and large Business Operation, Gente Estratégica, SENA, Barranquilla, Atlántico, Colombia
- 02/01/10, 12/01/11, Bachelor Academic, Colegio de Barranquilla, CODEBA, Barranquilla, Atlantico, Colombia
References
- Andy Palacios, BIS Colombia, Patient Experience Agent, +57 302 301 7786
- Jonathan Bernal, Atlantic International BPO, Supervisor, +57 3023536215
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Personal Injury Liaison
Physician Partners Of America/ BIS Colombia
2021.04 - 2023.05
Customer Service Semi-Bilingual Agent
Sanitas Medical Center
2018.11 - 2021.03
Bachelor of Business Administration -
Universidad Del Atlantico
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