Developed understanding of customer needs and ensured satisfaction through tailored solutions
Explain products or services and prices, and answer questions from customers
Explain products or services and prices, and answer questions from customers
Collected and entered customer data, including name, address, and payment method, to facilitate order processing
Documented customer names, addresses, purchases, and reactions of prospects contracted
Home Health Aide
Sequel Care of Maine
Searsport, USA
01.2014 - 01.2015
Maintained detailed records of patient care, condition, progress, and problems to facilitate effective communication with supervisor and case manager
Supported clients in developing daily living skills in a home setting
Identified and organized skills for clients' weekly focus areas
Planned and coordinated skill development activities for clients to support their weekly progress
Process Plant Manager
HD & Sons Seafood
Stockton Springs, USA
01.2009 - 01.2014
Store Clerk/Deli Clerk
Maine Street Market
Stockton Spring, USA
01.2009 - 01.2014
Stitcher
Little River Apparel
Belfast, USA
01.2000 - 01.2009
Education
Medical Coder Certificate - Medical
Academy of Medical Professions
Brunswick, ME
04.2026 - 08.2026
Certificate of Medical Terminology - Medical
Academy of Medical Professions
Brunswick, ME
03.2026 - 08.2026
Diploma -
Georges Valley High School
Thomaston, ME
Certificate - Merchandising
MidCoast School of Technology
Owls Head, ME
Skills
Customer Service
Communication
Data Entry
Record Keeping
Planning
Patient Care
Daily living assistance
Problem Solving
Data entry
Financial reporting
Staff training
Meeting planning
Banking operations
Staff management
Travel coordination
Report writing
Report preparation
Data retrieval systems
Relevant Skills And Abilities
Develop an understanding of customers' needs and take actions to ensure that such needs are met, Explain products or services and prices, and answer questions from customers, Obtain customers information such as name, address, and payment method, and enter orders into computers, Record names, addresses, purchases, and reactions of prospects contacted, Answer telephone calls from potential customers who have been solicited through advertisements, Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager, Assist clients with daily living skills and personal needs, Perform a variety of duties as requested by client, such as obtaining household supplies and taking them to doctors appointments, Plan what skills for clients that they will work on during the week
Logistic Customer Service Representative at Sitel Group- FedEx Express-GroundLogistic Customer Service Representative at Sitel Group- FedEx Express-Ground