Linda D Glenn

• Consistently accept over 60% of inbound phone calls month-over-month as part of a two-person team created to relieve customer service department of influx of inquiries after COVID.
• Provide accurate and critical lead time information to dealers based on product specifications.
• Demonstrate extensive knowledge of True Manufacturing website which in turn helps dealers and product end-users find helpful information.
• Deliver exceptional customer service to every dealer and end-user by leveraging extensive knowledge of products and creating welcoming, positive experiences.
• Participate in team meetings and training sessions to stay informed about product updates and maintain up-to-date product knowledge.

• 100% of feedback earned highest score possible: "Excellent" (from 6,136+ parent reviews.)
• High in-demand professional within VIPKID community.
• Possessed ability to assess social and cultural clues to ensure student and parent understanding, comprehension, interest level, and satisfaction of services provided.
• Highly successful at meeting and exceeding rigorous parent expectations.
• Demonstrated exceptional ability to foster positive, student-centered relationships by providing exciting and enthusiastic learning environment.
• Over 7,500 classes taught.
• Independently traveled to China to meet students and grow independent contract business.

During this time, I homeschooled my children. Additionally, performed extensive volunteer work. Additional gap - June, 2008-August, 2009.

• Worked as a team alongside Regional Director of Sales over two hotels: Holiday Inn Express and Staybridge Suites in O'Fallon, Missouri.
• Helped meet sales goals established by revenue management team.
• Provided administrative and sales support.
• Diligently searched for and qualified leads utilizing a variety of prospecting tools.
• Generated successful high-traffic landing pages for targeted internet searches using WebspacePro.
• Created PowerPoint presentations and flyers outlining hotel amenities.
• Extensive data entry.
• Managed high volume of customer email correspondence and phone calls.

• Delivered consistently high levels of guest satisfaction which in turn boosted social media rankings and reviews.
• Fielded 100+ inbound reservation and property inquiries per shift.
• Identified by guests as reason for return visits.
• Recognized in surveys as going above and beyond the call of duty.
• Enthusiastically and efficiently greeted and checked-in hotel guests.
• Demonstrated ability to quickly assess and problem solve a wide variety of guest complaints and emergencies and respond appropriately and professionally.

• Serviced Walmart Superstores..
• Independently and accurately stocked displays and repositioned Hallmark products.
• Deciphered merchandise schematics to determine product placement and holiday re-sets.

• Enthusiastically demonstrated and encouraged parents to engage in hands-on learning activities with their birth to age 5 children through home visits and large group activities.
• Collaborated with parents to set development goals for their pre-Kindergarten children.