Linda Day
Norfolk,VA
Summary
Compassionate and resourceful professional with extensive experience in crisis management and effective communication. Known for navigating complex situations and advocating for clients’ needs to ensure access to essential services. Competent in every day duties like answering phone, taking messages, receiving orders and placing orders, all done with great responsibility. Did I mention I know how to laugh too!
Overview
22
22
years of professional experience
Work History
Employment Specialist
AARP/SCSEP Program
Norfolk VA
02.2026 - Current
- Recognized client employment barriers and devised strategies to resolve.
- Fostered positive and inclusive workplace culture, ensuring senior clients felt supported and valued.
- Streamlined client intake process, ensuring efficient assessment of client skills and employment needs.
- Completed human resource operational requirements by scheduling and assigning employees.
- Enhanced clients employ ability by conducting thorough assessments and identifying individual strengths and weaknesses.
Housing Specialist
Support Work Housing
Portsmouth, VA
06.2014 - 06.2024
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness, and substance abuse, occupying over 80 apartments by providing direct, hands-on support services.
Case Manager
Volunteers of America Chesapeake
Virginia Beach, VA
09.2004 - 06.2014
- Advocated for clients' needs within community organizations to secure essential services and support systems.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
Education
Bachelor of Science - Human Service Counseling
Old Dominion University
Norfolk, VASkills
- Conflict resolution
- Relationship building
- Documentation and recordkeeping
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Employment Specialist
AARP/SCSEP Program
02.2026 - Current
Housing Specialist
Support Work Housing
06.2014 - 06.2024
Case Manager
Volunteers of America Chesapeake
09.2004 - 06.2014
Bachelor of Science - Human Service Counseling
Old Dominion University