Summary
Work History
Education
Skills
Certification
Timeline
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Linda De Masi

Linda De Masi

Brea,CA

Summary

Knowledgeable Ambulance Dispatcher with excellent decision-making skills in emergency situations. Determined employee with over 15 years of experience in speaking with exceptional respect and courtesy to, upset callers. Able to maintain undeniable composure in stressful, fast-paced settings. Background includes E-911 and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Brea. Desiring to make a positive difference.

Work History

Ambulance Dispatcher

Emergency Ambulance Service
Brea, CA
07.2019 - Current
  • Used radio, telephone and computer system to dispatch field units on Fire calls, as well as non-emergent interfacility transports.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps to maintain location of field units.
  • Provided excellent customer service to callers.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.


Aide Substitute

Noon
Brea, CA
10.2013 - 06.2019
  • Kept students safe in classroom and outside environments
  • Established and enforced rules for behavior and procedures for maintaining order among several classes during recess and lunch periods.

Campus Safety Dispatcher

Whittier College
Whittier, CA
02.2017 - 04.2019
  • Served as Lead Dispatcher which involved interviewing and recommendation to hire perspective applicants, training new hires, filling out employee reviews
  • Answered calls from students and Campus Personnel for emergency and non-emergency assistance.
  • Was given a budget to create a locker and break space for female employees.
  • Was given a budget and led the effort to expand and renovate the Communications Center to a much more professional atmosphere.

Education

N/A - Nursing Education

Cypress College
Cypress, CA

High School Diploma -

Whittier High School
Whittier, CA
06.1980

Skills

  • Computer Aided Dispatching
  • Police and fire procedures
  • Excellent Telephone Etiquette
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Excellent Communication
  • Decision Making

Certification

  • ETC - Emergency Telecommunicator Certification
  • CTO - Communications Training Officer
  • PST - Public Safety Telecommunicator
  • BLS
  • CPR

Timeline

Ambulance Dispatcher

Emergency Ambulance Service
07.2019 - Current

Campus Safety Dispatcher

Whittier College
02.2017 - 04.2019

Aide Substitute

Noon
10.2013 - 06.2019

N/A - Nursing Education

Cypress College

High School Diploma -

Whittier High School

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Linda De Masi