Knowledgeable Ambulance Dispatcher with excellent decision-making skills in emergency situations. Determined employee with over 15 years of experience in speaking with exceptional respect and courtesy to, upset callers. Able to maintain undeniable composure in stressful, fast-paced settings. Background includes E-911 and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Brea. Desiring to make a positive difference.
Work History
Ambulance Dispatcher
Emergency Ambulance Service
Brea, CA
2019.07 - Current
Used radio, telephone and computer system to dispatch field units on Fire calls, as well as non-emergent interfacility transports.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Read system maps to maintain location of field units.
Provided excellent customer service to callers.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Aide
Substitute
Noon
Brea, CA
2013.10 - 2019.06
Kept students safe in classroom and outside environments
Established and enforced rules for behavior and procedures for maintaining order among several classes
during recess and lunch periods.
Campus Safety Dispatcher
Whittier College
Whittier, CA
2017.02 - 2019.04
Served as Lead Dispatcher which involved interviewing and recommendation to hire perspective applicants, training new hires, filling out employee reviews
Answered calls from students and Campus Personnel for emergency and non-emergency assistance.
Was given a budget to create a locker and break space for female employees.
Was given a budget and led the effort to expand and renovate the Communications Center to a much more professional atmosphere.
Education
N/A - Nursing Education
Cypress College
Cypress, CA
High School Diploma -
Whittier High School
Whittier, CA
06.1980
Skills
Computer Aided Dispatching
Police and fire procedures
Excellent Telephone Etiquette
Analytical and Critical Thinking
Flexible and Adaptable
Teamwork and Collaboration
Excellent Communication
Decision Making
Certification
ETC - Emergency Telecommunicator Certification
CTO - Communications Training Officer
PST - Public Safety Telecommunicator
BLS
CPR
Timeline
Ambulance Dispatcher
Emergency Ambulance Service
2019.07 - Current
Campus Safety Dispatcher
Whittier College
2017.02 - 2019.04
Aide
Substitute
Noon
2013.10 - 2019.06
N/A - Nursing Education
Cypress College
High School Diploma -
Whittier High School
ETC - Emergency Telecommunicator Certification
CTO - Communications Training Officer
PST - Public Safety Telecommunicator
BLS
CPR
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