MyTrieu Son
Philadelphia,PA
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Ambulance Dispatcher
American Patriot Ambulance Service
Philadelphia, PA
04.2023 - Current
- Received and processed emergency calls from the public, determined nature of call and dispatched appropriate personnel.
- Monitored status of ambulances and ensured that appropriate resources were available to meet patient needs.
- Maintained accurate records of all incoming calls and dispatches.
- Coordinated with medical staff to ensure proper treatment was provided in a timely manner.
- Provided quality customer service by responding promptly to inquiries, complaints, and requests for assistance.
- Assisted in training new dispatchers on procedures for handling emergency situations.
- Prepared daily reports summarizing activities such as number of calls received and dispatched vehicles.
- Utilized mapping software programs to monitor location of ambulances in real time.
- Communicated effectively with field personnel regarding updates on patient conditions or changes in destination.
- Documented all relevant information pertaining to each dispatch including vehicle type, crew members, estimated arrival time.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Direct Healthcare Worker
Caring Hearts Home Care
Collingdale, PA
05.2021 - 12.2023
- Provided direct patient care, such as taking vital signs and administering medications.
- Assisted with patient transfers and mobility exercises.
- Performed wound care treatments and documented progress in medical records.
- Assessed patients' conditions and reported any changes to physicians.
- Monitored patients' responses to treatment plans and adjusted accordingly.
- Coordinated with other healthcare professionals to ensure optimal patient care.
- Managed inventory of medical supplies, equipment, and medications.
- Provided emotional support to family members during stressful times.
- Answered phone calls, emails, or other inquiries from patients or staff members regarding healthcare services.
- Performed administrative tasks such as scheduling appointments or completing insurance forms.
- Watched clients closely to detect behavioral changes or clinical symptoms indicating illness or injury.
- Prescribed medication for treatment of various conditions, diseases and ailments.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Built strong and trusting rapport with clients and loved ones.
- Offered information, support and comfort to patient families.
Education
High School Diploma -
Oleny High School
Philadelphia, PA06-2007
Skills
- Critical Decision-Making
- Emergency medical dispatching
- Prioritization
- Confidentiality
- Quick Learner
- Stress Tolerance
- Cross-Departmental Teamwork
- Active Listening
- Good Judgment
- Data Systems Operation
- Documentation And Reporting
- Data Entry
- Self Motivation
- Adaptability and Flexibility
- Adaptability
- Interpersonal Skills
- Team Collaboration
- Relationship Building
- Continuous Improvement
- Teamwork and Collaboration
- Reliability
- Professionalism
- Problem-Solving
- Multitasking
- Task Prioritization
- Inventory Tracking
- Loading and unloading
- Self-Motivated and Disciplined
- Cleaning and Organizing
Timeline
Ambulance Dispatcher
American Patriot Ambulance Service
04.2023 - Current
Direct Healthcare Worker
Caring Hearts Home Care
05.2021 - 12.2023
High School Diploma -
Oleny High School