Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Ambulance Dispatcher
Freedom EMS
Rockdale, IL
09.2018 - Current
Prioritized emergency calls and dispatched appropriate EMS units using CAD systems.
Monitored ambulance locations and updated unit status for accurate response coverage.
Coordinated radio and phone communication between crews, hospitals, and public safety agencies.
Entered incident details and maintained precise dispatch logs for continuity and compliance.
Trained new dispatch staff on call handling, radio etiquette, and system procedures.
Resolved conflicts among available resources quickly under pressure, ensuring optimal allocation based on situational needs.
Collaborated with other dispatchers to ensure seamless shift transitions and continuous coverage during peak periods.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Supported efforts to streamline workflows within the dispatch center by identifying areas for improvement and offering constructive feedback during staff meetings.
Firefighter
Braidwood Fire Department
Braidwood, IL
01.2013 - 01.2019
Responded to structure fires, medical emergencies, and hazardous incidents following incident command procedures.
Conducted fire suppression, ventilation, search, and rescue operations in high-risk environments.
Inspected hydrants, hoses, and apparatus to ensure readiness and compliance with department standards.
Administered emergency medical care and coordinated patient transfer with arriving EMS personnel.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent spreading.
Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
Operated hoses, pumps, ladders and other firefighting equipment.
Emergency Medical Technician
Kurtz Ambulance
New Lenox, IL
01.2017 - 09.2017
Assessed patients' conditions and provided emergency care during transport and on-scene response.
Administered basic life support interventions, including airway management and bleeding control.
Operated ambulances safely while navigating traffic, routes, and patient transport priorities.
Documented patient assessments, treatments, and transfer details accurately in required reports.
Communicated patient status clearly to nurses, physicians, and receiving medical staff.
Maintained emergency equipment, supplies, and vehicle readiness for rapid deployment.
Followed protocols for infection control, scene safety, and patient handling procedures.
Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Education
No Degree - Fire Science
Joliet Junior College
Joliet, IL
05-2019
High School Diploma -
Reed Custer High School
Braidwood, IL
05-2016
Skills
Call management
Incident management
Prioritization
Call prioritization
Basic life support
Incident reporting
Critical decision-making
Situational awareness
Problem-solving
Time management
Multitasking
Crisis coordination
Effective communication
Active listening
Reliable decision-making
Adaptability under pressure
Judgment skills
Incident reporting
Certification
EMD - Emergency Medical Dispatch
EMT - Emergency Medical Technician
HAZWOPER - Hazardous Waste Operations and Emergency Response