Linda Durland
New Portland
Summary
Experienced with coordinating administrative tasks and supporting executive functions. Utilizes strong organizational and communication skills to streamline processes. Track record of maintaining confidentiality and ensuring smooth office operations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the Superintendent
RSU #74
56 North Main St. North Anson, ME 04961
10.2016 - Current
- Coordinated scheduling and logistics for school board meetings and community events.
- Managed correspondence between Superintendent and stakeholders, ensuring timely communication.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in budget preparation by compiling data on expenditures and forecasts.
- Coordinated travel arrangements for the Superintendent, optimizing costs while ensuring smooth itinerary planning.
- Assisted in managing human resources functions such as recruitment, hiring paperwork processing, employee records maintenance.
- Handled incoming calls and correspondence.
- Managed complex calendar schedules for the Superintendent, ensuring punctuality and time management.
- Served as a liaison between the Superintendent''s office and other district departments, facilitating effective communication and collaboration.
- Provided support for board meetings by preparing agendas, minutes, and relevant documents in a timely manner.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Clerk IV Supervisor
State of Maine/DHHS
Augusta, Maine
02.2014 - 10.2016
- Processed and maintained confidential client records in compliance with state regulations.
- Assisted in coordinating services for individuals receiving support from DHHS programs.
- Ensured accuracy of data entry into state databases, improving overall record management efficiency.
- Collaborated with multidisciplinary teams to streamline case management workflows and enhance service delivery.
- Trained new clerical staff on departmental procedures and software tools, fostering a knowledgeable team environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Medical Care Coordinator
State of Maine/DHHS
Augusta, ME
09.2010 - 02.2014
- Coordinated patient care across multidisciplinary teams to enhance service delivery and optimize health outcomes.
- Developed and implemented individualized care plans, ensuring alignment with state regulations and best practices.
- Facilitated communication between healthcare providers, patients, and families to address concerns and improve satisfaction.
- Monitored patient progress, adjusting care plans as needed to promote adherence to treatment protocols.
- Analyzed data trends in patient care metrics to identify areas for improvement and implement strategic solutions.
- Advocated for resources necessary for patient support services, enhancing overall program effectiveness and community engagement.
- Monitored patients'' progress and adjusted care plans accordingly, promoting optimal recovery and wellbeing.
- Coordinated the transition of patients between healthcare settings, ensuring seamless continuity of care.
Medical Receptionist
Mt. Abram Regional Health Center
Kingfield, ME
05.2001 - 09.2008
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed patient registrations and insurance verifications to ensure seamless admission procedures.
- Greeted and registered patients.
- Answered phones, faxing, and filing.
- Triaged patients.
- Scheduled appointments for patients.
- Collected payments and insurance info.
- Sometimes did referrals.
Cashier/Cook/Accountant
Morton's Store
New Portland, ME
06.1997 - 05.2007
- Managed cash register operations, ensuring accurate cash handling and balancing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on register procedures and customer interaction protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Applied Science - Radiologic Technology
KVCC
Fairfield, ME05-2009
Associate of Science - Medical Office Technology
KVCC
Fairfield, ME 05-2001
Skills
- Strong organization
- Document preparation
- Proofreading proficiency
- Records management
- Calendar management
- Customer service
- Time management
- Computer skills
- Customer and client relations
- Dedicated team player
- File organization
- Office administration
- Microsoft Excel
- Patient scheduling
- Documentation and recordkeeping
- Computer proficiency
- Data entry
- Deadline oriented
- Task prioritization
- Medical terminology
Certification
- CNP - Certified Notary Public
Timeline
Administrative Assistant to the Superintendent
RSU #74
10.2016 - Current
Clerk IV Supervisor
State of Maine/DHHS
02.2014 - 10.2016
Medical Care Coordinator
State of Maine/DHHS
09.2010 - 02.2014
Medical Receptionist
Mt. Abram Regional Health Center
05.2001 - 09.2008
Cashier/Cook/Accountant
Morton's Store
06.1997 - 05.2007
Associate of Applied Science - Radiologic Technology
KVCC
Associate of Science - Medical Office Technology
KVCC