Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Linda Williams

Orlando,FL

Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about hospitality industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Hilton Grand Vacations Inc.
Orlando, FL
12.2013 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed customer data to assess current issues and determine potential solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Recommended improvements to products and services to mitigate complaints.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Intake Specialist

Charity and Love
Orlando, Florida
03.2025 - 07.2025
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted clients in completing intake forms and gathering necessary documentation.
  • Explained program services and eligibility requirements to potential clients.
  • Coordinated appointments and follow-up communications for new clients.
  • Conducted preliminary assessments to determine client needs and services required.

Education

Bachelor of Arts - Legal Studies

University of Central Florida
Orlando, FL
05.2010

Skills

  • Customer relations
  • Conflict resolution
  • Clerical support
  • Technologically savvy
  • Credit card payment processing
  • Hospitality Industry regulations knowledge
  • Inbound and outbound calling
  • Call center experience
  • Microsoft Office expertise
  • High-energy attitude

Certification

  • Customer Service Professional Certificate
  • Certified Notary

Timeline

Intake Specialist

Charity and Love
03.2025 - 07.2025

Customer Service Specialist

Hilton Grand Vacations Inc.
12.2013 - Current

Bachelor of Arts - Legal Studies

University of Central Florida

Similar Profiles

CREATE PROFILE