Linda Faulkner
Customer Support
Lutz,FL
Summary
Experienced customer service representative with a strong focus on effective communication, both written and oral. Skilled in active listening and analytical problem-solving. Able to quickly understand customer needs and provide tailored solutions to enhance their experience. Dedicated to building strong customer loyalty through service-oriented behaviors and a deep understanding of customer desires.
Overview
29
29
years of professional experience
Work History
Customer Service
Alorica Inc
01.2012 - 06.2024
- Assist customers with different issues on their Microsoft Advertising account, Billing, Editorial, General Questions
- Assist customers with setting up service or tech support for items purchased at Costco.
Customer Service, Sales, Purchasing
BUSING COMPANY
05.1997 - 06.2011
- Answer phone, resolve problems, direct calls, process orders, collection calls, process invoices for payment.
Client Service
H&R BLOCK
01.1997 - 04.1997
- Telephone customer service, data entry, filing tax returns.
Temporary position in marketing, light industrial, administrative clerk.
KELLY SERVICES
05.1996 - 11.1996
- Data entries, telephone customer service, supervise light industrial work
- Locate information at the court house.
Receptionist
HAYES INCOME TAX & ACCOUNTING SERVICE
01.1995 - 04.1995
- Telephone customer service, data entry, copy and assemble tax returns.
Manager
VIDEO PLUS
- 05.1994
- Responsible for store opening and closing, customer service, data entry, cashier report and balance receipts.
Education
GED -
East High School
Bluff City, TN10.1982
Skills
- Call Control
- Customer or Client Engagement and Retention
- Documentation and notes
- Problem-Solving
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Team Collaboration
- Troubleshooting
Timeline
Customer Service
Alorica Inc
01.2012 - 06.2024
Customer Service, Sales, Purchasing
BUSING COMPANY
05.1997 - 06.2011
Client Service
H&R BLOCK
01.1997 - 04.1997
Temporary position in marketing, light industrial, administrative clerk.
KELLY SERVICES
05.1996 - 11.1996
Receptionist
HAYES INCOME TAX & ACCOUNTING SERVICE
01.1995 - 04.1995
Manager
VIDEO PLUS
- 05.1994
GED -
East High School
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