Kylie Snyder
Baltimore,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships
Overview
5
5
years of professional experience
Work History
Customer Service
Ryder Last Mile
08.2022 - Current
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Environmental Services Housekeeper
OhioHealth Group
02.2021 - 03.2022
- Documented and reported necessary facility and building repairs observed.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Kitchen Staff Member
Pizza Cottage
10.2019 - 03.2020
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
High School Diploma -
Pickerington High School North
Pickerington, OH06.2020
Skills
- Complaint Handling
- Social Media
- Issue Escalation
- Call Control
- Team training and development
- Customer Engagement
- Call center experience
- Customer Needs Assessment
Timeline
Customer Service
Ryder Last Mile
08.2022 - Current
Environmental Services Housekeeper
OhioHealth Group
02.2021 - 03.2022
Kitchen Staff Member
Pizza Cottage
10.2019 - 03.2020
High School Diploma -
Pickerington High School North
Similar Profiles
GENEVIA BUCKLEYGENEVIA BUCKLEY
Customer Service Operations Lead at Ryder Last MileCustomer Service Operations Lead at Ryder Last Mile
Pete JacobsonPete Jacobson
Group General Manager (GLM II) at Ryder Last MileGroup General Manager (GLM II) at Ryder Last Mile
Oscar CastruitaOscar Castruita
Customer Logistic Manager at Ryder Last MileCustomer Logistic Manager at Ryder Last Mile