Kylie Snyder
Baltimore,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships
Overview
5
5
years of professional experience
Work History
Customer Service
Ryder Last Mile
08.2022 - Current
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Environmental Services Housekeeper
OhioHealth Group
02.2021 - 03.2022
- Documented and reported necessary facility and building repairs observed.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Kitchen Staff Member
Pizza Cottage
10.2019 - 03.2020
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Education
High School Diploma -
Pickerington High School North
Pickerington, OH06.2020
Skills
- Complaint Handling
- Social Media
- Issue Escalation
- Call Control
- Team training and development
- Customer Engagement
- Call center experience
- Customer Needs Assessment
Timeline
Customer Service
Ryder Last Mile
08.2022 - Current
Environmental Services Housekeeper
OhioHealth Group
02.2021 - 03.2022
Kitchen Staff Member
Pizza Cottage
10.2019 - 03.2020
High School Diploma -
Pickerington High School North
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