Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Linda Fehling

Cleveland,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Speedway Gas Station
Madison , WI
02.2015 - 09.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

Home Maker

DRC Solutions
Tampa, FL
11.1980 - 01.2006
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Provided total hygiene care to 4 children per shift by assisting with skincare, bathing and toileting.

EKG Monitor Technician

Sentara Norfolk General Hospital
Norfolk, VA
03.1991 - 03.1992
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
  • Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
  • Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.

Education

High School Diploma -

University of Miami GED
Miami Florida
06.1971

Skills

  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Understanding Customer Needs

Certification

EKG/Telemetry Technician Certification

Timeline

Customer Service Representative

Speedway Gas Station
02.2015 - 09.2017

EKG Monitor Technician

Sentara Norfolk General Hospital
03.1991 - 03.1992

Home Maker

DRC Solutions
11.1980 - 01.2006

High School Diploma -

University of Miami GED

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Linda Fehling