Summary
Overview
Work History
Education
Skills
Timeline
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Alexa Watson

Enfield,CT

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2027
2027
years of professional experience

Work History

Customer Service Representative

Cumberland Farms
East Granby, Connecticut
2026 - Current
  • Resolved customer complaints using effective communication and problem-solving techniques, ensuring customer satisfaction.
  • Assisted customers with inquiries and product selections, improving overall shopping experience.
  • Maintained professionalism under pressure, calmly diffusing tense situations to uphold service quality.
  • Managed cash transactions and maintained point-of-sale systems for accurate financial reporting.

Receptionist

Enfield Family Dental
11.2025 - 03.2026
  • Answered phone calls to address inquiries and provide information on services, improving customer satisfaction.
  • Greeted and assisted patients to create a welcoming environment and enhance visitor experience.
  • Managed appointment scheduling using dental practice management software.
  • Collected patient information and maintained accurate records in electronic systems to support efficient patient processing.

Customer Service Representative

Dunkin' Donuts
08.2024 - 11.2025
  • Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
  • Processed customer orders, ensuring accuracy and organization in workspace to support efficient operations.
  • Trained new team members on operational procedures and systems to facilitate seamless onboarding.
  • Collaborated with colleagues to streamline workflow, contributing to faster service delivery times.

Education

High School Diploma -

Granby Memorial High School
Granby, CT
06-2024

Skills

  • Customer service
  • Issue resolution
  • Customer relationship management
  • Order processing
  • Cash handling
  • Data entry
  • Time management
  • Task prioritization

Timeline

Receptionist

Enfield Family Dental
11.2025 - 03.2026

Customer Service Representative

Dunkin' Donuts
08.2024 - 11.2025

Customer Service Representative

Cumberland Farms
2026 - Current

High School Diploma -

Granby Memorial High School
Alexa Watson