Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Linda Foltz

Spearfish,SD

Summary

Adept at managing high call volumes, I excelled as a Customer Service Representative at Pioneer Bank & Trust, where I enhanced customer satisfaction through effective problem-solving and active listening. My expertise in customer service and critical thinking significantly contributed to our team's success, showcasing my ability to deliver superior support and maintain comprehensive product knowledge.

Overview

33
years of professional experience

Work History

Pioneer Bank & Trust

Customer Service Representative
01.1985 - 04.2018

Job overview

  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Education

Northern State College
Aberdeen, SD

None Attained from Business Education/Physical Edu

University Overview

Mainly concentrated on accounting, business law and other business related classes

Cannon Financial Services
Classes Held In Various Locations

General Banking/Consumer Lending Degrees from Banking And Financial Support Services

University Overview

Various banking classes pertaining to general banking and product knowledge, lending practices.

Cannon Financial Services
Champaign, IL

Certified Trust And Financial Advisor from Principles of Trust, Tax Concerns And Investing
2000

University Overview

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Professional telephone demeanor
  • Paperwork Processing

Timeline

Customer Service Representative
Pioneer Bank & Trust
01.1985 - 04.2018
Northern State College
None Attained from Business Education/Physical Edu
Cannon Financial Services
General Banking/Consumer Lending Degrees from Banking And Financial Support Services
Cannon Financial Services
Certified Trust And Financial Advisor from Principles of Trust, Tax Concerns And Investing

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Linda Foltz