Linda Frank
Beaumont
Summary
Dynamic Track/myTrack Consultant with proven success at Management Controls Inc., specializing in project implementation and stakeholder communication. Expert in cost controls and data analysis, I drive client optimization programs and enhance operational efficiency. Recognized for integrity and attention to detail, I excel in delivering impactful results in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Track/myTrack Consultant
Management Controls Inc.
Houston
09.2022 - 11.2025
- Turnaround execution specialist.
- Design and execute client optimization programs.
- Support client Track vendor onboarding and implementation.
- Hypercare support for new Track and myTrack clients.
- Work with clients on contract optimizations.
- Meet and communicate with client stakeholders on project progress.
- Remote
TRACK Administrator
PBF Energy by way of NES Global Talent
Torrance
07.2015 - 09.2022
- Contractor company onboarding into the TRACK System.
- Timekeeper/Track Administrator Trainer
- Administrator for 20+ contractor accounts
- Process daily override request
- Payroll Processing for 20+ contractor companies/Determine pay formulas and schedules.
- Time verification and research
- Maintain communication with timekeepers and supervisors regarding issues.
- Monitor daily allocations for labor, material and equipment.
- Verify weekly batch downloads for payment.
- Create Track Agreements in SAP which includes creating service masters and entering rates for labor, equipment and material for each company.
- Verify 3rd Party Material entries weekly.
- Payroll discrepancy verification, research, reconciliation and resolution.
- Create and grant Track Access to timekeepers, authorizers and Track Administrators.
- Verify and enter per diem rates based on documentation provided (utility bill/driver’s license).
- Ensure all allocations for each company are allocated to the correct Purchase Order and Work Order.
- Research “Rejected” Allocations.
Office Manager/Administrative Assistant IV – Customer Service Desk
Texas Department of Transportation
Liberty
12.2012 - 07.2015
- Call Center -Incoming/Outgoing calls and front desk customer service for customer inquiries, complaints and conflict resolution.
- Time Keeping/Payroll - ERS
- Employee credit card purchase (P-Card) processing
- Enter work performed by work crews on a daily basis, verify that hours, work locations and material used are correct
- Create/Process Purchase Orders for Roadway Material, Equipment parts (tires, lights etc.) a for work trucks and office supplies/equipment
- Process all receipts of office supplies, roadway materials, equipment parts received – Accounts Receivable
- Accounts Payable
- Conduct and Record Safety Meetings
- Process payments to contractors for work performed
- Maintain filing System
- Prepare various documentation using Microsoft Word and Excel
- Order fuel for delivery
- Maintain good communication with work crews, supervisors, surrounding offices and Office Managers
- Material Charge Out
- Create/Process Equipment Repair Orders
Delinquent Account/Billing Specialist
City of Beaumont Texas – Cash Management Dept.
Beaumont
08.2006 - 12.2012
- Inbound and outbound calls regarding account inquiries and dispute resolution, account set-up, monthly billing/collections, installment payment agreements, credit application processing and research and conflict resolution for the following:
- Property owner information gathering, preparation of property lien and filing of property lien at the court house. Process Lien Release once fees have been paid.(file liens against properties/collections/release of liens)
- Residential and Commercial Weed/Litter Abatement
- Landfill/Solid Waste for Commercial and Industrial Accounts
- Liquid Waste Disposal for Industrial Accounts
- Demolition billing for Commercial Accounts
- Retiree Insurance Premiums (monthly billing)
- Taxi/Wrecker Permits (annual billing/collections)
- Parade Permits (annual billing/collections)
- Hotel Occupancy Tax (monthly billing/collections)
- EMS Services (collections)
- Historical Preservation Loans (monthly billing/collections)
- Small Business Loans (monthly billing/collections)
- Various Leases – (monthly billing/collections)
- Pipeline / Telecom Agreements (quarterly billing/collections)
- Airport Hangar Rental (monthly billing/collections)
- Hazardous Waste Response –(billing-collections)
- Alcohol Permits (issued permits to new and existing businesses)
- Building Permits (monthly billing and collections on commercial building permits)
- Managed Miscellaneous Receivables Report for monthly review
- Preparation of legal documentation for property and EMS liens
- Payroll Processing
- Accounts Payable/Receivables
- Monthly Office Supply Orders
- Collections on Returned Checks
- Preparation of Collections Letters for commercial and residential customers
- Processed Bankruptcy documentation
- Outbound Collection Calls
- Maintain Filing System
Customer Service Rep - Credit/Collections Specialist – Call Center
Time Warner Cable
Nederland
07.2001 - 08.2006
- Duties included taking inbound and outbound calls in a customer service call center atmosphere with surrounding payment centers regarding billing issues, credit, data entry, general account and payment requirements for existing and potential customers as well as:
- Inbound Customer Service Calls
- Outbound Collection Calls – Auto Dialer
- Payment Agreements/Contracts
- Collection Letters
- Credit Checks for new/returning customers
- Process returned checks
- Processed requests for stolen equipment replacement
- Monitor accounts in bankruptcy status
Customer Service/Billing Representative – Call Center Customer Service
Entergy
Beaumont
01.2001 - 07.2001
- Duties included taking inbound calls regarding:
- Customer service calls for public utility
- Billing Inquiries
- Payment Extensions
- Service Calls
- Payment Plans
Education
Bachelor of Science - Accounting
SNHU
New Hampshire, OH05-2026
Diploma - General Studies
Pine Bluff High School
Pine Bluff, Arkansas05.1995
Skills
- Track
- MyTrack
- Project Management
- Cost Controls
- Conflict Resolution
- Stakeholder communication
- Data Analysis
- Sharepoint
- Data Entry
- Microsoft Office
- SAP
- Attention to detail
- Cultural awareness
- Integrity and honesty
- Time management
- Executive support
- Work Planning and Prioritization
- Client engagement
- Analytical thinking
- Issue resolution
- Cost analysis
- Reports and documentation
- Verbal and written communication
- Project implementation
- Customer relationship management
Certificates And Licenses
- Certified Track Coordinator
- Certified Track Authorizer
- Certified Track Timekeeper
Qualifications Summary
Highly motivated, energetic and resourceful professional that has superior communications and customer service skills. I have strong organizational and administrative skills with the ability to work in a fast paced environment with 10 years of experience in the refining and petrochemical industry. I have extensive budgetary and accounting knowledge, and I possess strong analytical/ organizational skills and have been recognized for my great work ethic. Excellent problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Timeline
Track/myTrack Consultant
Management Controls Inc.
09.2022 - 11.2025
TRACK Administrator
PBF Energy by way of NES Global Talent
07.2015 - 09.2022
Office Manager/Administrative Assistant IV – Customer Service Desk
Texas Department of Transportation
12.2012 - 07.2015
Delinquent Account/Billing Specialist
City of Beaumont Texas – Cash Management Dept.
08.2006 - 12.2012
Customer Service Rep - Credit/Collections Specialist – Call Center
Time Warner Cable
07.2001 - 08.2006
Customer Service/Billing Representative – Call Center Customer Service
Entergy
01.2001 - 07.2001
Bachelor of Science - Accounting
SNHU
Diploma - General Studies
Pine Bluff High School