Linda Garcia

• Greeted customers and offered assistance with selecting Insurance coverages.
• Built diverse and consistent sales portfolio.
• Informed customers of promotions to increase sales productivity and volume.
• Selected correct products based on customer needs, product specifications and applicable regulations.

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• Attended monthly sales meetings and quarterly sales trainings.
• Set and achieved company defined sales goals.
• Stayed current on company offerings and industry trends.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Organized regular staff meetings and training sessions to ensure all team members were up-to-date on industry best practices and company policies.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Planned special events such as marketing
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.