Carlisha Hines
Customer Service
Richmond,VA
Summary
Dependable and friendly, highly organized and results-focused leader. Dedicated to improving career focused skills and techniques to reach larger goals. I have 3+ years in call center handling and processing calls. Exceptional time management and multitasking leader focused on providing outstanding customer satisfaction.
Overview
3
3
years of professional experience
2015
2015
years of post-secondary education
Work History
Collections Agent
Bill Gosling Outsourcing
10.2021 - 05.2022
- Calling on past due accounts
- Processing payments on past due accounts
- Putting in request for extensions for customers
- Handled 90+ calls a day
Customer Service Representative
Maximus
03.2021 - 07.2021
- Work as a eligibility and enrollment specialist for health care
- Submit Healthcare applications
- Provide appropriate healthcare package
Apple Care Representative
Concentrix
03.2020 - 07.2020
- Handle all claims pertaining to Apple products
- Provide Customer service on troubleshooting
- Provide Technical Support
Unarmed Security Officer
S.O.S Security
02.2019 - 08.2019
- Patrolling building/Parking deck
- Granted access to areas based on identification and kept log of visitors
- Making sure all exits are secured
- Monitored cameras of building outside and inside
- Making sure there are no leaks or hazards on patrols
Education
High School Diploma -
George Wythe High School
Richmond, VASkills
- Computer Proficiency
- Filing & Organization
- Administrative Experience
- Collections processing
- Technical Support
- Delinquent account management
Timeline
Collections Agent
Bill Gosling Outsourcing
10.2021 - 05.2022
Customer Service Representative
Maximus
03.2021 - 07.2021
Apple Care Representative
Concentrix
03.2020 - 07.2020
Unarmed Security Officer
S.O.S Security
02.2019 - 08.2019
High School Diploma -
George Wythe High School
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