Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Hi, I’m
LINDA G MICKENS
Customer Service Representative
COLUMBIA,SC
Summary
Overview
1
Certification
43
years of professional experience
Work History
SDH EDUCATION EAST LLCColumbia SC Columbia Ciollege
Customer Service Cashier
08.2022 - Current
Job overview
- Processed cashier transactions accurately, handling cash, cards, and receipts through POS systems.
- Maintained clean, organized checkout areas to support efficient student and staff service.
- Supported food service operations by coordinating cashier flow during peak periods.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enhanced customer experience by providing prompt and accurate transactions.
- Ensured cleanliness and organization of the checkout area, contributing to positive shopping environment.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Worked with floor team and managers to meet a wide range of customer needs.
ARAMARK CAMPUS LLCColumbia, SC University Of SC
Supervisor
06.2017 - 01.2019
Job overview
- Job Description Here
- Supervised daily campus food service operations, ensuring consistent quality, safety, and customer satisfaction.
- Trained team members on sanitation standards, service procedures, and workplace compliance requirements.
- Coordinated staff schedules, coverage, and workflow to maintain efficient dining room operations.
- Resolved customer concerns promptly, supporting positive guest experiences and service recovery.
- Enforced food safety, cleanliness, and uniform standards across assigned service areas.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
SDH EAST LLCColumbia SC University Of SC
Supervisor
08.2006 - 06.2017
Job overview
- Supervised daily dining operations, ensuring consistent service, cleanliness, and compliance with campus standards.
- Coordinated staff schedules, balancing labor coverage with changing service demands and event needs.
- Trained team members on food safety, sanitation procedures, and customer service expectations.
- Monitored inventory levels, ordered supplies, and reduced shortages across assigned service areas.
- Resolved guest concerns promptly, maintaining positive service experiences and operational flow.
- Inspected workstations for quality, organization, and adherence to health and safety requirements.
- Directed opening and closing procedures, supporting smooth shift transitions and readiness.
- Enforced policies and procedures, promoting accountability, efficiency, and reliable team performance.
SDH EDUCATION EAST LLCClinton, SC Presbyterian College
Catering and Retail Manager
09.2000 - 05.2005
Job overview
- Opened a shift in residential unit, managed daily tasks of employees. Prepared nutritional information and signage for breakfast and lunch meals, provided recipes for staff to ensure consistency in daily preparation.
- Updated inventory and payroll weekly, ensured compliance with HACCP and safety standards in the unit, led monthly safety meetings. Ordered produce daily and assisted Chef with weekly truck orders for upcoming menus or special events. Processed cash transactions accurately during shifts twice a week as opening cashier, transferred safe to next shift supervisor.
- Processed customer transactions accurately using POS systems and maintained organized cash drawer records.
- Balanced cash drawer contents and reported discrepancies according to store procedures.
- Resolved customer concerns professionally, preserving service quality and checkout efficiency.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Greeted customers warmly upon entry to create a welcoming atmosphere.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
SDH EDUCATION EAST LLCGreensboro, NC NCA&T
Catering and Event Manager
09.1999 - 09.2000
Job overview
- Developed and implemented retail service and marketing strategies to enhance customer engagement and satisfaction.
- Managed staff scheduling, training, and performance to maintain consistent cafeteria coverage.
- Monitored food safety, sanitation, and compliance with nutrition regulations.
- Ensured food safety, sanitation, and compliance with nutrition regulations through regular inspections and staff training.
- Supervised staff scheduling, training, and performance to maintain efficient cafeteria workflows.
- Directed daily food service operations, ensuring meal quality, sanitation, and timely service standards.
- Enforced health, safety, and food handling compliance across preparation and serving areas.
- Planned menus and production schedules aligned with student meal requirements and dietary needs.
- Managed vendor communications, deliveries, and supply verification to support uninterrupted service.
- Resolved service issues promptly, maintaining positive customer experiences and operational continuity.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
SDH EAST LLCColumbia SC University Of SC
Catering Supervisor
03.1984 - 09.1999
Job overview
- Coordinated event setup, delivery, and breakdown to support consistent guest service.
- Supervised catering staff during service, ensuring timely meal preparation and smooth workflow coordination.
- Trained team members on sanitation standards, portion control, and safe food handling procedures.
- Monitored kitchen and service areas for compliance with quality, cleanliness, and safety expectations.
- Resolved service issues promptly, maintaining customer satisfaction and operational continuity.
- Scheduled daily assignments and adjusted coverage based on workload and staffing needs.
- Reviewed food presentation and service execution to uphold menu standards and consistency.
Education
University of South CarolinaColumbia, SC
Master of Computer Applications from Retail
University Overview
Keenan High SchoolColumbia, SC
High School Diploma from General High School Curriculum
University Overview
Skills
- Point of Sale operation
- Payment processing
- Cash handling expertise
- Customer service
- Client satisfaction
- Customer focus
- Product knowledge
- Reliable and punctual
- Patience and composure
- Cash handling expertise
Certification
Culinary Foundation | Sodexo University | 03/2015 | 01/2019, 11390122 | Servsafe | 08/2015 | 08/2019
Timeline
Customer Service Cashier
SDH EDUCATION EAST LLC
08.2022 - Current
Supervisor
ARAMARK CAMPUS LLC
06.2017 - 01.2019
Supervisor
SDH EAST LLC
08.2006 - 06.2017
Catering and Retail Manager
SDH EDUCATION EAST LLC
09.2000 - 05.2005
Catering and Event Manager
SDH EDUCATION EAST LLC
09.1999 - 09.2000
Catering Supervisor
SDH EAST LLC
03.1984 - 09.1999
Keenan High School
High School Diploma from General High School Curriculum
University of South Carolina
Master of Computer Applications from Retail